Part-Time Customer Service and Professionalism Instructor, Professional Certificate Programs

Kennesaw State University; Kennesaw (GA); On-site; USD 28,000 - 48,000; Part time

Job summary

Kennesaw State University is seeking a Part-Time Customer Service and Professionalism Instructor for its Professional Certificate Programs. The role involves delivering quality instruction, guiding students in learning strategies, and providing ongoing assessment feedback to meet program outcomes.

The ideal candidate has a bachelor's degree and at least five years in a customer-centric environment, with preference for an advanced degree.

Qualifications

• Bachelor’s Degree from an accredited institution of higher education.
• Five (5) years of experience in a customer-centric professional environment.
• Preferred: An advanced degree from an accredited institution of higher education in a related field.

Responsibilities

• Provides quality and technically relevant instruction of course curriculum.
• Teaches students learning strategies.
• Conducts teaching and instructional activities using educational equipment and learning aids.
• Provides continual feedback and various methods of assessment to ensure mastery of learning outcomes.
• Assesses and records grading for assignments, quizzes, and tests.
• Keeps Program Manager informed of curriculum or conduct issues.

Skills

Interpersonal skills

Initiative

Teamwork

Problem solving

Time management

Communication

Project management

Presentations

Organizational skills

Microsoft Office

Education

Bachelor’s degree

Advanced degree (preferred)

Tools

Microsoft Office

Job description

Part-Time Customer Service and Professionalism Instructor,Professional Certificate Programs

Job ID: 302346

Location: Kennesaw, Georgia

Full/Part Time: Part Time

Regular/Temporary: Regular

About Us

Are you ready to transform lives throughacademic excellence, innovative research, strong communitypartnerships and economic opportunity? Kennesaw State University isone of the 50 largest public institutions in the country. Withgrowing enrollment and global reach, we continue to expand ourinstitutional influence and prominence beyond the state of Georgia.We offer more than 190 undergraduate, graduate, and doctoraldegrees to empower over 50,000 students to become thought leaders,lifelong learners, and informed global citizens. Ourentrepreneurial spirit, high-impact research, and Division Iathletics draw students from throughout the region and from morethan 100 countries across the globe. Our university's vibrantculture, career opportunities,rich benefits, and values of respect, integrity, collaboration, inclusivity, andaccountability make us an employer of choice. We are part ofthe University System ofGeorgia. We are searching for talented people to joinKennesaw State University in our vision. Come TakeFlight at KSU!

Location

(Primary Location for JobResponsibilities) Our Kennesaw campus is located at 1000Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 SouthMarietta Parkway, Marietta, GA 30060.

Department Information

DEPARTMENT SPECIFIC TASKS ANDRESPONSIBILITIES:
1. Provides instruction in basic customer service skills, bestpractices, and behaviors that will help students succeed in serviceindustry jobs
2. Ensures student mastery of the following learning outcomes byproviding continual feedback and various methods of assessmentmeasurements
a. Learn how the brain works, good studyhabits, and personal learning responsibilities
b. Identify both good and poor examples ofcustomer service behaviors
c. Learn to look at service from the customer'spoint of view
d. Learn the definition of customer service,learn key factors in good customer service, and explore howcustomer service affects the customer experience
e. Learn the definition of empathy and learnhow it is used to improve customer service
f. Learn the characteristics needed to be goodin the role, the duties required of a customer service rep, and howto handle tense situations
g. Learn the role of customer service inbusiness
h. Learn about ideal personal characteristicsand traits and the importance of an appropriate appearance, andthen reflect on their own strengths and weaknesses
i. Learn about the importance of timemanagement and how to apply a general problem solving method
j. Learn about leadership, teamwork, team rolesand their own strengths and weaknesses in those roles
k. Practice successfully leading a team
l. Learn about workplace harassment,discrimination, and bullying
m. Learn about the importance of keepingworkplace information confidential

Job Summary

Provides quality and technically relevant instruction in theassigned program. Follows departmental guidelines, policies,procedures and relevant regulations.

Responsibilities

KEY RESPONSIBILITIES:
1. Provides quality and technically relevant instruction of coursecurriculum
2. Teaches students learning strategies
3. Conducts teaching and instructional activities using educationalequipment, manipulatives, props, and other learning aids
4. Provides continual feedback and various methods of assessmentmeasurement by ensuring student mastery of the following learningoutcomes as addressed in the program¿s
addendum
5. Assesses and records grading for all homework assignments,quizzes, and tests
6. Completes paperwork associated with classroom and projectmanagement
7. Participates in marketing of courses to prospective students byproviding technical information regarding course content duringbiannual Open House events
8. Assists with course and/or program evaluation and continuousimprovement and resolve quiz disputes when necessary
9. Maintains acceptable program quality and satisfactionscores
10. Keeps Program Manager informed of any curriculum or studentcode of conduct issues
11. Records attendance in learning management system

Required Qualifications

Educational Requirements
Bachelor¿s Degree from an accredited institution of highereducation

Required Experience
Five (5) years of experience in a customer-centric professionalenvironment

Preferred Qualifications

Preferred EducationalQualifications
An advanced degree from an accredited institution of highereducation in a related field

Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple tasks or projects at one time meetingassigned deadlines
Able to motivate students to actively participate in all aspects ofthe educational process
Able to review syllabus and learning outcomes the first night ofclass
Able to provide sufficient time for students to complete courseevaluations
Do not release class early
Do not leave class unattended
Able to respond to student inquiries in a timely manner

KNOWLEDGE
Be familiar with all emergency procedures posted in theclassroom

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving,independent judgment, organization, communication (verbal andwritten), time management, project management and presentationskills
Proficient with computer applications and programs associated withthe position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25institutions of higher education and learning as well as the SystemOffice. Our USG Statement of Core Values are Integrity, Excellence,Accountability, and Respect.These values serve as thefoundation for all that we do as an organization, and each USGcommunity member is responsible for demonstrating and upholdingthese standards.More details on the USG Statement of CoreValues and Code of Conduct are available in USG Board Policy8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated inBoard Policy 6.5 Freedom of Expression and Academic Freedom foundon-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an EqualEmployment Opportunity Employer. The University is committed tomaintaining a fair and respectful environment for living, work andstudy. To that end, and in accordance with federal and state law,Board of Regents policy, and University policy, the Universityprohibits harassment of or discrimination against any personbecause of race, color, sex (including sexual harassment,pregnancy, and medical conditions related to pregnancy), sexualorientation, gender identity, gender expression, ethnicity ornational origin, religion, age, genetic information, disability, orveteran or military status by any member of the KSU Community oncampus, in connection with a University program or activity, or ina manner that creates a hostile environment for members of the KSUcommunity.

For additional information on this policy, or to file a complaintunder the provisions of this policy, students, employees,applicants for employment or admission or other third partiesshould contact the Office of Institutional Equity at EnglishBuilding, Suite 225, [e-mail].

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy,all final candidates will be required to consent to a criminalbackground investigation. Final candidates may be asked to disclosecriminal record history during the initial screening process andprior to a conditional offer of employment. Applicants forpositions of trust with screening results which confirm adisqualifying criminal history will be immediately disqualifiedfrom employment eligibility

All applicants are required to include professional referencesas part of their application process. Some positions may requireadditional job-based screenings such as motor vehicle report,credit check, pre-employment drug screening and/or verification ofacademic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf