Hospital Leader on Duty

Petco Animal Supplies, Inc.; Brooksville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pet health and wellness is seeking a compassionate and skilled Hospital Leader On Duty. This vital role involves providing exceptional veterinary care while ensuring outstanding customer service for pet owners. You will be responsible for supervising a dedicated team, managing hospital operations, and fostering a welcoming environment for both pets and clients. If you are passionate about animal care and possess strong leadership skills, this is an exciting opportunity to make a meaningful impact in the lives of pets and their families. Join us in creating a healthier future for all pets!

Qualifications

• 1+ years experience in a veterinary practice preferred.
• Leadership capabilities and excellent communication skills required.

Responsibilities

• Provide excellent veterinary care and customer service.
• Supervise paraprofessional staff and maintain hospital operations.
• Assist with surgical and dental procedures under supervision.

Skills

Veterinary Care

Customer Service

Communication Skills

Leadership

Teamwork

Education

Experience in Veterinary Practice

Leadership Capabilities

Tools

Electronic Medical Records (EMR)

Telephone Skills

Computer Skills

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people, and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people, and our planet is good for Petco.

Position Purpose:

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

Essential Job Functions:

The Hospital Leader on Duty must be able to perform all of the following duties and responsibilities with or without reasonable accommodation.

1. Greet clients and patients arriving for appointments, escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score), and record in the electronic medical record. The HLOD will collect thorough patient histories and document the patient visit in the EMRs. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians.

2. Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian, and help maintain the electronic medical record.

3. Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctors and clients, maintain and update client/patient records.

4. Help prepare patients for surgical and dental procedures and assist the doctor and/or veterinary technician in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician, maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery, and prepare them for hospital discharge or transfer to an overnight care facility.

5. Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.

6. Train new staff members and disseminate knowledge as required.

7. Keep hospital environment neat and clean; perform regular cleaning based on necessity and a pre-determined maintenance schedule.

8. Manage specific tasks in hospital such as inventory ordering, scheduling, etc.

9. Monitor and assume responsibility for answering the practice phone and routing calls appropriately.

10. Schedule appointments when necessary from callers or visitors to the practice.

11. Monitor wait times and make accommodations during peak/busy times or emergencies.

12. Uphold and enforce all Petco and Vetco Total Care policies.

13. Oversee hospital operations and supervise paraprofessional staff.

14. Participate in training of new staff and knowledge dissemination as required.

Nature of Supervision:

In all activities related to care and handling of patients and clients, the incumbent will take direct supervision from the Area Operations Manager.

Supervisory Responsibility:

This position has immediate daily supervisory duties over paraprofessional partners.

Education/Experience:

• Preferred: at least 1-year experience working in a veterinary practice or sufficient experience to ensure excellent performance.

• Must have leadership capabilities.

• Must have excellent written and verbal communication skills.

• Must be compassionate, sympathetic, and able to maintain professionalism during emotional and stressful situations.

• Must have telephone and computer skills.

• Must be a team player willing to learn, offer ideas, and accept change.

Work Environment:

The majority of duties are conducted in the Veterinary Hospital. The position requires bending, kneeling, lifting (up to 30 pounds), and standing for long periods. A large part of the time will be spent in direct contact with clients and pets.

Contacts:

This position will regularly communicate with clients, service teams, and management in Vetco Total Care Hospitals and Pet Care Centers.

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected categories.