Part time Customer Service Agent (Bilingual French) for a Health, Skincare and Beauty Company

Ltvplus; Brandon (FL); Remote; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic and remote-first company dedicated to delivering exceptional customer experiences in the health, skincare, and beauty sector. As a part-time Customer Service Agent, you'll utilize your bilingual French skills and customer service expertise to assist clients from around the world. Your role will involve responding to inquiries, resolving issues, and collaborating with a passionate team to enhance customer satisfaction. This position offers flexibility and the chance to make a meaningful impact in a fast-paced environment. If you're a quick learner with a positive attitude, we want to hear from you!

Qualifications

• Over 2 years of experience in customer service with a passion for support.
• Proficient in using helpdesk platforms and handling multiple tasks.

Responsibilities

• Respond to customer inquiries via email and phone, ensuring satisfaction.
• Collaborate with the US Customer Service team to align on goals.

Skills

Customer Service

Problem-Solving

Attention to Detail

Adaptability

Bilingual French

Tools

Freshdesk

Front

Aircall

Job description

Help Customers from Anywhere in the World

Part time Customer Service Agent (Bilingual French) for a Health, Skincare and Beauty Company

MRF: F580

Is This YOU? Then We Want to Meet You!

• You have over 2 years of experience in customer service and are passionate about delivering great support.
• You’re proficient in using platforms like Front and Aircall, and you can handle multiple tasks seamlessly without missing a beat.
• You have excellent attention to detail and the decision-making skills needed to solve problems efficiently.
• You’re adaptable and can handle diverse customer needs with a positive and professional attitude.
• You’re a quick learner who’s always up for a challenge and thrives in a fast-paced environment.

If this sounds like you, then you’re just who we’re looking for to join our team!

Who We Are:

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To:

• Customer Support:
  • Respond to customer inquiries and concerns via email and potentially phone, ensuring a high level of customer satisfaction.
  • Resolve customer issues effectively and efficiently, maintaining a positive customer experience.
• Team Collaboration:
  • Work closely with the Customer Service team in the US to align on goals and strategies.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Tech Checklist – Gotta Have It!

• Experience working with Freshdesk or any similar helpdesk
• Work-from-home experience
• A reliable computer and a stable high-speed internet connection to handle calls, emails, and SMS smoothly.
• A quiet, organized workspace to manage customer interactions efficiently.

Ready to join a team that values your problem-solving skills and customer-centric mindset? We can’t wait to meet you!

Note: Only shortlisted candidates will be contacted