Part-Time Customer Service Advocate I

Palmetto GBA; Augusta (GA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Subsidized health plans

401k retirement savings with company-m

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

BlueCross BlueShield of South Carolina is seeking a part-time customer service professional for on-site work at our Augusta, GA location. Training is 40 hours per week for the first three months, with shifts starting early and potentially extending.

You will handle inquiries across multiple channels and document interactions as part of a dynamic team. The role requires a high school diploma, excellent communication, and the ability to manage multiple computer systems, with preferred experience

Qualifications

• High School Diploma or equivalent is required.
• No specific work experience is required.
• Excellent verbal and written communication and strong customer service skills are required.
• Basic computer skills and ability to learn multiple systems.

Responsibilities

• Respond to inquiries via telephone, written, web, or walk-in; document inquiries.
• Coordinate with other departments to resolve problems and respond to research requests.
• Provide feedback and maintain records of complaints; escalate as needed to management.

Skills

Excellent verbal and written communic

Strong human relations

Ability to handle high stress

Good judgement

Strong customer service

Learn and operate multiple computer

Education

High School Diploma or equivalent

Associate Degree

Tools

Basic computer operating skills

Word processing

Spreadsheet

Database software

Job description

Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Logistics:

This is a part-time position; however, you must be available to work 40/hrs per week during the first three months of training. Please note that time off will not be permitted during the training period. This role is fully on-site at 2743 Perimeter Parkway, Augusta, GA 30909. During the first week of training, hours will be 8:00am to 4:30pm. After the first week, training hours will be 8:30am to 5:00pm, with the possibility of extending to 5:30, depending on the class lunch schedule. Following training, employees will be scheduled to work an 8-hour shift within the operating hours of 8:30am to 7:15pm.

What You'll Do:

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• Initiate or processes adjustments or perform other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to research and/or assists with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Identify and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You'll Need:

• Required Education: High School Diploma or equivalent
• Required Work Experience:
• Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools: Basic computer operating skills. Standard office equipment.

We Prefer That You Have The Following:

• Preferred Education: Associate Degree
• Preferred Work Experience: 2 years-of customer service or call center experience.
• Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.

Our Comprehensive Benefits Package Includes The Following:

• We offer our employees great benefits and rewards.You will be eligible to participate in our benefits program the first of the month following 28 days of employment.
• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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