Customer Service Advocate I

Southcarolinablues; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health plans

401k with company match

Life Insurance

PTO

On-site cafeterias & fitness centers

Education Assistance

Service Recognition

Discount programs

Job summary

BlueCross BlueShield of South Carolina is seeking a Customer Service Advocate I to provide prompt, accurate, courteous responses to inquiries via phone, email, or in person. You will document inquiries and assist with problem resolution, working with other departments as needed.

The role is full-time, on-site in Columbia, SC, with typical hours 8:00AM-4:30PM, potential overtime, and opportunities for growth through comprehensive benefits and education programs.

Qualifications

• High School Diploma or equivalent required.
• 2 years of customer service or call center experience preferred.
• Excellent verbal and written communication skills.
• Ability to learn and operate multiple computer systems.
• Knowledge of word processing, spreadsheet and database software.

Responsibilities

• Respond to customer inquiries via phone, email, web, or walk-ins in a courteous, accurate and timely manner.
• Document inquiries and initiate or process adjustments as needed.
• Coordinate with other departments to resolve issues and follow up until resolution.
• Provide feedback to management on customer problems and needs.
• Maintain records and contribute to process improvements and productivity standards.

Skills

Excellent verbal and written comms

Strong customer service

Multisystem learning

Good judgment

Stress management

Education

High School Diploma or equivalent

Associate Degree (preferred)

Tools

Basic computer skills

Word processing

Spreadsheet software

Database software

Job description

## Customer Service Advocate IApply: On-site: Columbia, South Carolina: Full time: Posted Today: End Date: November 16, 2026 (13 days left to apply): R1052945# **Summary**Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!# **Description****Position Purpose:**Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. **Location:** This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-430PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229. **Sponsorship**:This position is not eligible for sponsorship now or in the future. **What You’ll Do:*** Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.* Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.* Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.* Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.* Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.**To Qualify For This Position, You'll Need The Following:*** **Required Education:** High School Diploma or equivalent* **Required Work Experience:*** **Required Skills and Abilities:** Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.* **Required Software and Other Tools:** Basic computer operating skills. Standard office equipment.**We Prefer That You Have The Following:*** **Preferred Education**: Associate Degree* **Preferred Work Experience:** 2 years-of customer service or call center experience.* **Preferred Software and Other Tools:** Knowledge of word processing, spreadsheet, and database software. **Our Comprehensive Benefits Package Includes The Following:**We offer our employees great benefits and rewards. You will be eligible to participate in our benefits program the first of the month following 28 days of employment. * Subsidized health plans, dental and vision coverage* 401k retirement savings plan with company match* Life Insurance* Paid Time Off (PTO)* On-site cafeterias and fitness centers in major locations* Education Assistance* Service Recognition* National discounts to movies, theaters, zoos, theme parks and more **What We Can Do for You:**We strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. **What To Expect Next:**After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. **Equal Employment Opportunity Statement** BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.Some states have required notifications. Here's more information.