Part Time Customer Relations Advisor

Batavia Park District; Batavia (IL); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

IMRF eligibility

Employee Assistance Program (EAP)

PATH incentive program

Discounts on in-house programs

Job summary

Batavia Park District is seeking a Part Time Customer Relations Advisor to join our Finance team in Batavia, IL. The role handles front-desk inquiries, registrations, and payments, ensuring accuracy and a welcoming environment for patrons.

The position requires a high school diploma and at least one year of customer service/clerical experience, with proficiency in Microsoft Office, RecTrac, and Adobe. Canva experience is a plus for marketing support and communications.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service and clerical experience.
• Proficiency in Microsoft Office, RecTrac, and Adobe; Canva experience a plus.

Responsibilities

• Greet visitors and answer phones; direct inquiries to staff.
• Process registrations and payments via RecTrac.
• Notify customers about cancelled classes and refunds; manage waitlists.
• Update registration database and assist in program changes.
• Maintain welcoming guest area and assist with events as needed.

Skills

Customer service

Organization

Multitasking

Verbal communication

Education

High school diploma

Tools

RecTrac

Adobe

Canva

Job description

Position: Part Time Customer Relations Advisor

Location: Batavia, IL

Remote Status: On-Site

Job Id:326

# of Openings:1

About Us

At Batavia Park District we are committed to providing fun, safe and innovative open space and recreational opportunities that will enrich the quality of life for our residents. As a member of our team, you'll help tell the stories that connect our community with the experiences we create every day.

The Batavia Park District was established in 1969 through voter referendum. Since its establishment, the Park District maintains and operates approximately 400 acres, comprised of 40 sites, skate park with pump track, a unique aquatic facility, a museum and a multitude of baseball and soccer fields and tennis and basketball courts. The Park District offers nearly 2,000 programs each year and serves roughly 95,000 participants through various recreational, arts, and environmental programs. The Batavia Park District is committed to excellence and is a leader in providing leisure experiences that enhance the quality of life for our community.

Job Summary

The Customer Relations Advisor is an integral and visible member of the Batavia Park District's Finance team, which supports all departments within the district. The individual in this role will provide exemplary customer service to internal and external customers.

Essential Functions

• Greet visitors, answer phones, address customer inquiries and direct customers to appropriate staff as needed.
• Responsible for being knowledgeable of Park District brochure and events.
• Process program registrations, reservations for park/facilities, and drop-in programs through RecTrac via cash, check, credit card or household credit.
• Responsible for making phone calls and/or emails to inform customers of cancelled classes and offering refunds or make up classes.
• Calling waitlist customers to make sure classes are filled and calling to inform them of any changes in the class times, locations, etc.
• Communicate with local Park Districts regarding shared programs and enroll patrons if space is available.
• Responsible for updating registration database.
• Assist in entering and changing programs in RecTrac as needed.
• Responsible for upkeep of guest area to ensure information is up to date and the area is welcoming.
• Create projects using the Cricut machine for Rec Supervisors or Marketing Departments as requested.
• Process monthly automatic debits for reoccurring programs which include keeping an updated database and running reports.
• Design, update and mail out the Senior Brochure monthly.
• Assist with online registration with customers.
• Responsible for answering customers through text messaging.
• Assist in setting up and taking down for senior programs and open pickleball on a weekly basis.
• Proofreads the quarterly brochure and makes corrections.
• Help to receive, stamp and sort mail daily. Also receiving packages and making sure receiver knows they are here.
• Keep the Civic Center Local Offender binder updated.
• Design and update the quarterly Age Flyer that is distributed to the public and posted on our website.
• Assist with Park District Special Events as needed.
• Help to cover other buildings for lunches, meetings, or otherwise needed.
• Perform all jobs and tasks within guidelines and rules of District’s safety program.

Education and Experience

This position requires a high school diploma or its equivalent and one year of experience in customer service and clerical work.

Knowledge, Skills and Abilities

• Proficient in Microsoft Office, RecTrac, and Adobe. Canva experience a plus.
• Strong decision making and organizational skills.
• Ability to communicate with the public through verbal and written communication.
• Understand and anticipate customer's needs as well as supports a proactive customer service environment.
• Able to multitask and establish priorities.
• General office skills.
• Detail-oriented.
• Ability to think outside the box.

Physical Demands and Work Environment

This job is performed in a typical office environment. Requires full range of body motion including handling, lifting, and manual and finger dexterity. Requires frequent standing, bending and stooping for prolonged periods or sitting at a desk at a computer. The employee must occasionally lift up to 15 pounds.

Part-Time, Non-Exempt (hourly) position

Pay: $20.00 - 24.00/hour, DOQ

Job Type & Benefits

• Part-time employees working more than 1,000 hours a year will be eligible to participate in Illinois Municipal Retirement Fund (IMRF).
• This position is eligible to be enrolled in the District's Employee Assistance Program (EAP) and Positive Activities Toward Health (PATH) incentive program;
• A 10-punch pass to the Hall Quarry Beach and to receive discounts on in-house programs including fitness and yoga.

The Batavia Park District is an Equal Opportunity Employer