Customer Service Associate

The Hertz Corporation; Durango (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Benefits

Dental & Vision

401(k) Matching

Paid Parental Leave

Employee Discounts

Education Reimbursement

Job summary

The Hertz Corporation is looking for a Customer Service Associate to interact with customers and provide world-class service at the Hertz rental counter in Durango. You will greet customers, process rentals and returns, and respond to inquiries in line with Hertz policies in a fast-paced environment.

We value English communication, teamwork, and a customer-first mindset. The role offers an $18/hour base plus commission, with benefits such as medical/dental/vision, life insurance, and retirement

Qualifications

• Excellent customer service focus with ability to resolve issues.
• Strong written and oral English communication.
• Ability to multi-task in a fast-paced environment.
• Team player with professional appearance.

Responsibilities

• Provide world class customer service by managing the rental process.
• Welcome each customer with a smile.
• Represent Hertz professionally in appearance and behavior.
• Ensure accurate rental and return documents.
• Assist customers with directions, maps, and local information.
• Review rental charges at vehicle return.
• Answer phones promptly and assist customers.
• Coordinate customers in queue to minimize wait times.

Skills

Customer service

Multitasking

English proficiency

Communication skills

Teamwork

Time management

Job description

As a Customer Service Associate, you will be interacting with our customers to provide world‑class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.

What You’ll Get:

• Hourly Rate is $18.00 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Up to 40% off the base rate of any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Life Insurance: (Hertz‑paid Basic Life Insurance provides coverage equal to one‑times your base annual pay, at no cost to you)
  • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self‑motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi‑task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast‑paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time