Part-Time Customer Care Specialist - Afternoon Shift

XPO Logistics, Inc.; Warren (MI); On-site; USD 30,000 - 36,000; Part time

Job summary

XPO Logistics, Inc. in Warren, MI is seeking a Part-Time Customer Service Representative for the afternoon shift. You will handle shipments, respond to inquiries, and support billing and documentation.

The role requires 2 years of customer service experience, proficiency with computers, typing and 10-key skills, and comfort working varied shifts. Microsoft Office experience and strong communication are preferred.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Microsoft Office

Shift flexibility

Job description

XPO Logistics, Inc. in Warren, MI is seeking a Part-Time Customer Service Representative for the afternoon shift. You will handle shipments, respond to inquiries, and support billing and documentation.

The role requires 2 years of customer service experience, proficiency with computers, typing and 10-key skills, and comfort working varied shifts. Microsoft Office experience and strong communication are preferred.