Part-Time CSR: Serve & Support Community Health

Cdapeds; Coeur d'Alene (ID); On-site; USD 17,000 - 25,000; Part time

Job summary

Heritage Health is seeking a part-time Customer Service Representative to join the Street Medicine & Community Outreach team. The CSR will be the first point of contact, ensuring a warm welcome, accurate check-in/out, and seamless support across medical and behavioral health services.

The role requires compassion for vulnerable populations, attention to detail, and collaboration with a multidisciplinary staff. Duties include scheduling, eligibility verification, and day-end processing.

Qualifications

• Minimum two years of office experience; healthcare setting preferred.
• Ability to work compassionately with vulnerable and high-risk populations.
• Proficiency in Microsoft Office and standard office equipment.
• Strong verbal and written communication skills.
• Must pass an enhanced background check through the Idaho Department of Health & Welfare.
• Working knowledge of Medicaid/insurance billing processes and patient eligibility is a plus.

Responsibilities

• Greet and check in patients; verify demographics and insurance at each visit.
• Answer incoming calls, take accurate messages, and route communications.
• Schedule new and follow-up appointments using the electronic practice management system.
• Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs.
• Verify Medicaid and other coverage; refer uninsured patients for outreach assistance.
• Collect co-pays and maintain accurate payment records, including daily reconciliations.
• Maintain and audit client charts, sliding fee documentation, and vouchers.
• Coordinate with clinical staff to support client care and track no-shows.
• Monitor and maintain multiple provider schedules.
• Perform general office duties (scanning, faxing, copying, handling mail).
• Maintain a clean and welcoming waiting area.
• Provide documentation and reporting support for outreach and donation programs.
• Assist the Clinic Director and other team members as needed.
• Maintain regular and predictable attendance.

Skills

Office experience

Healthcare setting

Microsoft Office

Verbal communication

Written communication

Medicaid billing

Job description

Heritage Health is seeking a part-time Customer Service Representative to join the Street Medicine & Community Outreach team. The CSR will be the first point of contact, ensuring a warm welcome, accurate check-in/out, and seamless support across medical and behavioral health services.

The role requires compassion for vulnerable populations, attention to detail, and collaboration with a multidisciplinary staff. Duties include scheduling, eligibility verification, and day-end processing.