Part-Time Contact Center Specialist

Alliance-Credit-Union; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Alliance Credit Union is seeking staff to serve members and staff with professional service. You will handle telephone inquiries, explain services, and direct calls to appropriate areas.

Responsibilities include opening online accounts, processing card orders, blocks, travel notices, and fraud investigations, along with supporting online payment portals and account maintenance including IRAs and share certificates.

Qualifications

• Open online accounts for current or potential members.
• Provide information on a full range of credit union products and services.
• Assist members with telephone requests and direct calls to appropriate area.

Responsibilities

• Assist members with card services: processing orders, blocks, travel notices and reports.
• Assess early detection of fraud and perform investigations with documentation on disputes/chargebacks.
• Support I-Pay Solutions inquiries and daily reporting tasks.

Skills

Customer service

Communication

Phone support

Tools

Online banking

Card services

Fraud investigations

Job description

Serve the members and staff of Alliance Credit Union with professional and courteous service. Serve as the liaison between the member and the credit union. Provide information on a full range of credit union products and services. Assist members and potential members with their telephone requests, explain services, respond to problems, ITM transactions, respond to Podium inquires and direct phone calls to the appropriate area. Consult and professionally handle member’s daily needs.

Open online accounts for current or potential members. Be well versed with card services. Process card orders, blocks, travel notices and daily card reports. Assess early detection of fraud, perform investigations, and complete documentation related to card disputes/chargebacks. Perform and process daily inquiries and reporting for I-Pay Solutions. Process account funding or assist member(s) with payments utilizing Online Payment Portals. Provide account maintenance with IRA’s, share certificates, money markets, and share draft accounts. Provide moderate loan information and assist members with loan requests. Assist with testing new company product rollouts.

Assist with transactional services for members at the ITM and teller line with inquiries such as: deposits, withdrawals, money orders, wire requests, stop payment requests, bank checks and other requested services.