Part Time - Clinical Robot Associate - Los Angeles, CA (on-site)

Diligent Robotics; Los Angeles (CA); On-site; USD 23,000 - 33,000; Part time

Job summary

Diligent Robotics is seeking a part-time Clinical Robot Associate in Los Angeles to support hospital robot operations on-site. You will monitor robots, assist staff, and collect feedback to help our engineers improve performance.

The role emphasizes customer service, communication, and the ability to multitask in a dynamic healthcare environment. Local candidates ready to work weekends and undergo credentials are encouraged to apply.

Qualifications

• High school diploma or GED.
• Customer-service oriented with de-escalation skills.
• Strong written and verbal communication.
• Organized and able to multitask.
• Self-sufficient and able to make quick decisions.
• Able to lift up to 40 pounds.
• Willing to work weekends and variable shifts.
• Must obtain vendor credentials and pass immunizations, background check, and drug screen.
• On-site in Los Angeles, part-time schedule 2–3 shifts per week.

Responsibilities

• Monitor and safely assist mobile service robots in a hospital environment.
• Collect data and troubleshoot while providing detailed feedback to engineers.
• Prioritize the customer experience and exceed expectations.
• Communicate with hospital staff and, occasionally, the public regarding robot operation.

Skills

Customer service

De-escalation

Written & verbal comms

Organization

Independent decision-making

Physical ability

Shift flexibility

Vendor credentialing

High school diploma

Education

High school diploma or GED

Job description

Clinical Robot Associate - Part Time (2-3 8-Hour Shifts per week) - Los Angeles, CA (on-site)

This is an onsite position in Los Angeles, CA.

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.

This is a part-time, entry-level role at Diligent Robotics and will average 2-3 8-hour shifts per week. We provide 24/7 site coverage. This position is located in Los Angeles, CA and you must be local and willing to work weekends and onsite to be considered. The pay for this role is $20.25/hr.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

Your responsibilities will include:

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

A good candidate would be, at minimum:

• A high school graduate or possess a GED
• Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
• An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger
• Organized: you can juggle and make progress on multiple tasks simultaneously
• Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require
• Able to lift up to 40 pounds
• Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time
• Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots
• Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, and a drug screen, among other steps

The ideal candidate would be:

• Extraverted: you can strike up a conversation with anyone and everyone loves your presence
• Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.
• Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes
• Passionate about healthcare and technology coming together to help people
• Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
• Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Diligent Robotics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.