Part-Time Client Services Advocate (Bilingual)

The Just One Project; Las Vegas (NV); On-site; USD 18,000 - 24,000; Part time

Job summary

The Just One Project in Las Vegas, NV is seeking a Part-time Client Service Representative to act as the first point of contact for individuals seeking assistance. You will deliver high-quality customer service, manage client intake, and maintain accurate records in our nonprofit setting.

This role supports scheduling, data entry in Salesforce, and collaboration with cross-functional teams to connect clients with resources, while upholding dignity, equity, and confidentiality.

Qualifications

• High school diploma or equivalent (required)
• Bilingual in Spanish (required)
• 1+ year of nonprofit experience (preferred)
• 2+ years of administrative, client services experience (required)
• Must obtain and maintain a Nevada Food Handlers Card within thirty days of hire due to required participation in food distribution events.

Responsibilities

• Manage daily front desk operations, including answering phone inquiries, managing voicemail systems, and assisting clients with check-in (drive-thru and walk-in).
• Provide general clerical and administrative support to Client Services Coordinators and Managers to maintain efficient workflow.
• Maintain and update accurate records of client interactions in accordance with organizational protocols.
• Schedule, reschedule, and cancel client appointments based on staff availability and client needs.
• Accurately enter and regularly update client demographic information in Salesforce; assist in conducting routine audits for data accuracy.
• Respond to referrals from external partners and ensure timely follow-up and documentation.
• Support daily intake processes and contribute to the overall efficiency of client service delivery.
• Collaborate with cross-functional teams to address client needs and facilitate access to additional services and resources.
• Assist in compiling reports on client engagement, appointment trends, and service utilization.
• Identify and recommend process improvements; support the implementation of streamlined administrative procedures.
• Performs other related duties consistent with the scope and purpose of the position.

Skills

Verbal and written communication

Relationship building

Organizational skills

Time management

Confidentiality and discretion

Software proficiency

Education

High school diploma or equivalent

Bilingual in Spanish

1+ year nonprofit experience

2+ years administrative/client services experience

Nevada Food Handlers Card within 30 days

Job description

The Just One Project in Las Vegas, NV is seeking a Part-time Client Service Representative to act as the first point of contact for individuals seeking assistance. You will deliver high-quality customer service, manage client intake, and maintain accurate records in our nonprofit setting.

This role supports scheduling, data entry in Salesforce, and collaboration with cross-functional teams to connect clients with resources, while upholding dignity, equity, and confidentiality.