Part-Time Client Safety & Welcoming Specialist

BestSelf Behavioral Health; Buffalo (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Generous paid time off

Flexible schedule

Tuition reimbursement

CASAC certification tuition support

Professional license/certification-ren

Defensive driving course reimbursement

Career growth and advancement

Job summary

BestSelf Behavioral Health in Buffalo, NY is seeking a Client Safety Specialist. This part-time, non-exempt role focuses on maintaining a welcoming, safe, and secure environment for staff and clients.

You will work with site staff to monitor safety, manage entryways, and support orderly patient flow during check-in and check-out. The position requires evening/weekend availability, HS diploma or GED, and the ability to collaborate with a team.

Qualifications

• High school diploma or GED required.
• Some peer support experience preferred.
• Ability to collaborate effectively in a team.
• Excellent attention to detail and problem-solving skills.
• Must be able to work evenings, weekends, and holidays.
• Reliable transportation for occasional travel between sites occurs.

Responsibilities

• Greet clients and visitors entering/exiting the building.
• Assist in the screening and routing or providing directions to clients and visitors, especially during check-in/check-out.
• Assist patients in adhering to clinic policies/procedures/rules (i.e., time slotting).
• Assist other staff in maintaining a stable and respectful environment.
• Supervise entryway and waiting areas to ensure waiting room rules are followed.
• Provide an inviting and comfortable environment in waiting areas.
• Uphold no soliciting and smoking rules for parking lot and entrance of clinic.
• Keep both site leadership & Client Safety Supervisor properly informed of any safety and security issues (i.e., loitering, suspected or witnessed medication diversion or the trafficking of illicit substances).
• Manage general upkeep of waiting areas (e.g. making coffee, organizing waiting areas, updating client bulletin boards) in order to maintain a clean, orderly environment.
• Patrol all areas directly outside of the building and parking lot with random checks throughout the day and complete frequent rounds of the interior of the site.
• Preparation of incident reports and participation in incident investigations as necessary
• Lead and coordinate response teams during emergency situations according to policies developed for the use of panic buttons and associated paging codes.
• Keep supervisor informed in a timely manner when emergency situations occur.
• Provide coverage to other sites as requested by supervisor.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

Skills

Team collaboration

Attention to detail

Problem solving

Flexibility schedule

Evening/weekend/holiday availability

Education

High School Diploma or GED

Job description

BestSelf Behavioral Health in Buffalo, NY is seeking a Client Safety Specialist. This part-time, non-exempt role focuses on maintaining a welcoming, safe, and secure environment for staff and clients.

You will work with site staff to monitor safety, manage entryways, and support orderly patient flow during check-in and check-out. The position requires evening/weekend availability, HS diploma or GED, and the ability to collaborate with a team.