Client Safety Specialist (North)

BestSelf; Buffalo (NY); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Paid time off

Health insurance options

Student loan forgiveness programs

License renewal reimbursement

Defensive driving course reimbursement

Career growth opportunities

Job summary

BestSelf Behavioral Health is hiring a part-time Client Safety Specialist to greet clients, manage check-in/out, and support a safe and welcoming clinic environment. The role involves supervising waiting areas, enforcing policies, and coordinating with site staff and programs.

The position requires an HS diploma or GED and flexibility to work evenings, weekends, and holidays, with occasional travel to other sites as needed. Join a mission-driven team focused on client safety and care.

Qualifications

• High School Diploma or GED required.
• Some peer support experience preferred.
• Must collaborate effectively in a team environment.
• Must be able to work evenings, weekends, and holidays.
• Must have reliable transportation for occasional travel to other sites.

Responsibilities

• Greet clients and visitors entering/exiting the building.
• Assist in screening and routing or directing clients and visitors during check-in/check-out.
• Assist patients in adhering to clinic policies and time slotting.
• Assist other staff in maintaining a stable and respectful environment.
• Supervise entryway and waiting areas to ensure rules are followed.
• Provide an inviting and comfortable waiting area environment.
• Report safety issues to supervisor in a timely manner.

Skills

Teamwork

Attention to detail

Evenings & weekends

Reliable transportation

Peer support

Education

High School Diploma or GED

Job description

Starting Rate: $18.00 per hour, Part Time

Schedule: Monday-Friday 3pm-8pm or Monday-Thursday 3pm-8pm

SUMMARY OF DUTIES

The Client Safety Specialist workswith site staff to keep the site welcoming, safe, and secure. Responsible foroverseeing the safety and security of the site, waiting areas, and buildinggrounds to ensure an inviting, supportive, and safe environment for staff andclients. The Client Safety Specialist is a member of the building team andcoordinates activities with the team and with the various programs located atthe site.

POSITION RESPONSIBILITIES

• Greetclients and visitors entering/exiting the building.
• Assistin the screening and routing or providing directions to clients and visitors,especially during check-in/check-out.
• Assistpatients in adhering to clinic policies/procedures/rules (i.e., time slotting).
• Assistother staff in maintaining a stable and respectful environment.
• Superviseentryway and waiting areas to ensure waiting room rules are followed.
• Providean inviting and comfortable environment in waiting areas.
• Upholdno soliciting and smoking rules for parking lot and entrance of clinic.
• Keep bothsite leadership & Client Safety Supervisor properly informed of any safetyand security issues (i.e., loitering, suspected or witnessed medicationdiversion or the trafficking of illicit substances).
• Managegeneral upkeep of waiting areas (e.g. making coffee, organizing waiting areas,updating client bulletin boards) in order to maintain a clean, orderlyenvironment.
• Patrolall areas directly outside of the building and parking lot with random checksthroughout the day and complete frequent rounds of the interior of the site.
• Preparationof incident reports and participation in incident investigations as necessary
• Leadand coordinate response teams during emergency situations according to policiesdeveloped for the use of panic buttons and associated paging codes.
• Keepsupervisor informed in a timely manner when emergency situations occur.
• Providecoverage to other sites as requested by supervisor.
• Completesall trainings required by the agency.
• Performsall other duties as assigned.

QUALIFICATIONS

• HighSchool Diploma or GED.
• SomePeer support experience preferred.
• Mustbe able to collaborate effectively in a team environment.
• Musthave excellent attention to detail and problem solving skills.
• Mustbe able to work evenings, weekends, and holidays.
• Musthave reliable transportation when occasional need to travel to other sitesoccurs.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!

BestSelf Behavioral Health considers all applicants for all positions without regard to race, religion, creed, gender, national origin, age, disability , marital or veteran status, sexual orientation, or any other legally-protected status. Please note, applicants must be legally authorized to work in the United States. The agency is unable to provide visa sponsorship or work authorization for this position.