Part-Time Client Experience Specialist — Chat, Phone & Text

Milan Laser Hair Removal; Omaha (NE); Sur place; USD 26 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Free laser hair removal for you and a+

401(k) with employer match

Commission opportunities

Bilingual shift differential: $1.50/hr

Résumé du poste

Milan Laser Hair Removal in Omaha, NE is seeking a Part-Time Client Support Representative to connect with clients via inbound calls, email, chat, and text, schedule appointments, answer questions, assist with account needs, and guide prospective clients toward consultations. This high-volume role requires friendly, accurate, and solutions-focused support.

16–24 hours per week with weekend availability; base pay $19/hour plus bilingual differential and incentives.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to multitask across phone, text, email, chat, and multiple systems.
• Strong reliability, professionalism, and attendance.
• Call center or high-volume customer service experience preferred.

Responsabilités

• Support current and prospective clients through phone, text, email, and chat.
• Schedule appointments and assist with client account needs.
• Answer questions and guide prospective clients toward scheduling consultations.
• Accurately document client interactions and follow established processes.
• Navigate multiple conversations and systems efficiently.
• Meet productivity and customer service expectations.
• Participate in coaching, feedback, and ongoing development.
• Work collaboratively with teammates to deliver a consistent client experience.

Connaissances

Customer service

Communication

Formation

High school diploma

Description du poste

Milan Laser Hair Removal in Omaha, NE is seeking a Part-Time Client Support Representative to connect with clients via inbound calls, email, chat, and text, schedule appointments, answer questions, assist with account needs, and guide prospective clients toward consultations. This high-volume role requires friendly, accurate, and solutions-focused support.

16–24 hours per week with weekend availability; base pay $19/hour plus bilingual differential and incentives.