Part-Time Client Banking Concierge

JPMorgan Chase & Co.; Jacksonville (FL); Presencial; USD 14 000 - 18 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Resumo da oferta

JPMorgan Chase & Co. in Jacksonville, FL is seeking a part-time Branch Client Service Associate to deliver welcoming service, handle client check-ins, and support daily banking needs. You will assist with account openings and use digital tools to help customers bank more efficiently.

The role emphasizes strong customer service, relationship-building, and teamwork within a branch environment, with flexible scheduling and regulatory compliance as key requirements.

Qualificações

• Client service experience or comparable experience.
• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.

Responsabilidades

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Conhecimentos

Client service

Relationship building

Communication

Problem solving

Team collaboration

Tech savvy

Learning agility

Formação académica

High school diploma or GED

Descrição da oferta de emprego

JPMorgan Chase & Co. in Jacksonville, FL is seeking a part-time Branch Client Service Associate to deliver welcoming service, handle client check-ins, and support daily banking needs. You will assist with account openings and use digital tools to help customers bank more efficiently.

The role emphasizes strong customer service, relationship-building, and teamwork within a branch environment, with flexible scheduling and regulatory compliance as key requirements.