Part Time Client Associate - Scottsdale, AZ

TravisMathew Company; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

TravisMathew is hiring a Client Associate to support in-store sales and service in Scottsdale, AZ. You will engage with clients, drive repeat business, and maintain up-to-date product knowledge across the season's apparel.

Strong communication, reliability for non-traditional hours, and teamwork are essential. Proficiency with POS systems and MS Office is required; 1+ year in client services is preferred.

Qualifications

• Minimum 1-year experience in a client services related capacity.

Responsibilities

• Instill a sales and service focus on the floor to achieve sales goals.
• Connect with in-store clients and develop repeat business.
• Maintain in-depth knowledge of apparel each season, including fit and fabric.
• Participate in-store events, CRM activity and marketing initiatives.
• Adhere to client service standards and store policies.
• Foster a friendly, inviting environment for guests.
• Foster teamwork and productivity.
• Maintain store cleanliness and organization.

Skills

MS Office

POS systems

Customer service

Communication

Independent decision making

Tools

POS software

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space
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TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Proficient in Microsoft Applications

Proficient in point-of-sale (POS) systems

Strong written and verbal communication skills

Ability to make decisions independently, or ...?

Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store

• Walk, sit, stand, bend, reach and move continually during working hours

TravisMathew is an Equal Employment Opportunity