Part Time Client Associate

TravisMathew; Maine; On-site; USD 22,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a high‑performing sales culture. On the floor, you will connect with clients, build repeat business, and stay knowledgeable about our seasonal apparel while supporting events and CRM activities to drive profitability.

Candidates should have at least one year in client services, be comfortable with non-traditional hours, and possess strong communication skills to serve guests and teammates

Qualifications

• Minimum 1 year experience in a client services role.
• Ability to work non-traditional hours including weekends and holidays.
• Excellent written and verbal communication skills.

Responsibilities

• Provide on-floor sales and service to meet sales goals.
• Build relationships with in-store clients to drive repeat business.
• Maintain knowledge of apparel fit, fabric, and use each season.
• Support in-store events and CRM activities.
• Adhere to service standards and company policies.
• Foster a friendly, welcoming environment for guests.
• Promote teamwork and maintain store organization.
• Keep front of house and stock areas clean and organized.

Skills

Strong communication

Independent decision making

Customer service focus

Flexibility with hours

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escape when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

• Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

DISCLAIMER

This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees.

16.80 - 17.65 - 18.50 USD Hourly

TravisMathew is an Equal Employment Opportunity