Part-Time Center Associate

The UPS Store #5641; City of Rochester (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading retail company is seeking a Part-Time Center Associate in Rochester, NY. The role involves delivering exceptional customer service, operating various equipment, and advising customers on products and services. Ideal candidates possess a high school diploma and strong communication skills, as well as the ability to lift over 40 pounds. Competitive pay begins at $16 per hour with opportunities for bonuses and increases based on performance.

Benefits

Paid training for notary certification

Ongoing bonus program after 180 days

Qualifications

• Strong computer skills essential for managing tools and services.
• Ability to communicate effectively with customers and team.
• Physical capability to lift 40+ pounds as required.

Responsibilities

• Deliver outstanding customer service to walk-in and telephone inquiries.
• Operate all equipment, software, and devices in an expert fashion.
• Maintain a clean, organized, and safe working environment.

Skills

Customer service

Computer skills

Verbal communication

Written communication

Listening skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week

PAYRATE

Begin at $16/hr for initial 120 days. After a positive review and exceptional attendancereceive a $1.00 bonus for every hour worked in the initial 120 days and then receive an increase to $17.00/hr. Obtain notary certification and an increase to $17.50. Notary training and testing are paid for by the company. Ongoing bonus program available after 180 days with an outstandingattendance record.