Part-Time Center Associate

The UPS Store 7171; Charlotte (NC); On-site; USD 16,531 - 20,664; Part time

Job summary

A local retail store in Charlotte seeks a Part-Time Center Associate to provide exceptional customer service by handling packages and advising customers on products. Ideal candidates will have strong communication skills, retail experience, and be capable of handling physical tasks. This entry-level position offers flexible hours in a friendly environment.

Qualifications

• A friendly and genuinely helpful demeanor.
• Ability to lift 40+ pounds.
• Strong verbal and written communication skills.

Responsibilities

• Delivers outstanding customer service to walk-in customers.
• Practices good listening skills with customers and team members.
• Operates all equipment and software in an expert fashion.

Skills

Customer service

Listening skills

Communication skills

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

Overview

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment, operating copiers/printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of understanding the customer's needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED preferred
• Prompt, reliable, and responsible
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Able to lift 40+ pounds
• Willing and able to work up to 30 hours per week for a 6-day or 7-day work week
• Strong computer skills, including Microsoft Office and Adobe Suites preferred

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Education and Training

Industries

• Staffing and Recruiting