Essential Functions:
- Customer Service
- Provide exceptional customer service by following Lowe's policies and procedures.
- Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
- Respond promptly and knowledgeably to customer and employee questions, guiding them through projects when needed.
- Show genuine appreciation to customers.
- Communicate information about stock, special orders, features, benefits, applications, and warranties related to Lowe's programs.
- Coordinate with customers and delivery personnel regarding delivery schedules and details.
In-stock- Plan and execute delivery activities, including printing loading tickets and ensuring on-time delivery.
- Pull merchandise, prepare loads, and load trucks within payload limits.
- Inspect products before loading and assist customers with loading when necessary.
- Verify invoice items against loaded quantities.
Clean and Safe Stores- Ensure loads are secure and compliant with DOT regulations.
- Update delivery and route statuses in the system for tracking.
- Unload, install, and test appliances upon delivery.
- Maintain vehicle safety through inspections, cleanliness, and repairs.
- Complete DOT reporting to ensure certification and compliance.
- Identify and report security risks such as shoplifting or theft.
- Maintain store and work area cleanliness and organization.
- Follow safety procedures and operate store equipment as required.
- Perform other duties as assigned.
Minimum Requirements:
- Class A or B CDL License with specific endorsements depending on location and vehicle type.
- Valid medical certificate or ability to obtain one.
- Ability to pass MVR screening and obtain necessary licensure.
- Ability to read, write, and perform basic arithmetic.
- Must be at least 21 years old.
- Ability to comply with DOT and CDL regulations.
Preferences:
- 1 year of semi-truck/trailer driving experience or certification.
- 6 months of in-home delivery or retail customer service experience.
- 3 months of forklift or Moffett operation experience.
Lowe’s is an equal opportunity employer and values diversity in the workplace.