Essential Functions:
- Customer Service
- Provides excellent customer service by following Lowe's policies and procedures.
- Assists customers in locating, demonstrating, selecting, carrying, and loading merchandise.
- Responds promptly to customer and employee inquiries, guiding them through projects when needed.
- Expresses genuine appreciation to customers.
- Provides information about stock, special orders, features, benefits, applications, and warranties related to Lowe’s programs.
- Contacts customers regarding delivery or coordinates with truck drivers to communicate delivery details.
- In-stock
- Plans and executes delivery activities, including printing loading tickets and ensuring on-time delivery.
- Prepares merchandise, builds and bands loads, and loads trucks within payload limits.
- Inspects products before loading and assists customers with loading when necessary.
- Verifies invoice items against loaded quantities and descriptions.
- Clean and Safe Stores
- Ensures loads are safe, secure, and compliant with DOT regulations.
- Updates delivery and route status in tracking systems.
- Unloads, installs, and tests appliances upon delivery.
- Verifies vehicle inspections and maintains cleanliness and repairs of delivery vehicles and equipment.
- Completes DOT reporting to maintain certification and compliance.
- Detects and reports security risks such as shoplifting and theft.
- Maintains store cleanliness and organization following safety and housekeeping standards.
- Maintains a safe work environment through safety reviews and hazard mitigation.
- Operates store equipment as required by the specific role.
- Performs other duties as assigned.
Minimum Requirements:
- Class A CDL License (for multi-unit locations) or Class B CDL License with air brake endorsement (for single-unit locations).
- Valid medical certificate or ability to obtain one upon employment.
- Ability to pass MVR screening.
- Ability to obtain required sales licensure or registration.
- Ability to read, write, and perform basic arithmetic.
- Must be at least 21 years old.
- Ability to comply with DOT and CDL regulations.
Preferences:
- One year of semi-truck/trailer driving experience or certification.
- Six months of in-home delivery or retail customer service experience.
- Three months of forklift operation or Moffett onloading/offloading experience.
Lowe’s is an equal opportunity employer and values diversity in the workplace.