Essential Functions:
- Customer Service:
- Provides excellent customer service by following Lowe's policies and procedures.
- Assists customers in locating, demonstrating, selecting, carrying, and loading merchandise.
- Responds promptly and knowledgeably to customer and employee questions, guiding them through projects as needed.
- Expresses sincere appreciation to customers.
- Communicates information about stock, special orders, features, benefits, applications, and warranties related to Lowe’s programs.
- Contacts customers regarding delivery or coordinates with truck drivers to inform them.
- In-stock:
- Plans delivery activities, prepares loading tickets, and ensures on-time delivery.
- Pulls merchandise, builds and bands loads, and loads trucks within payload limits.
- Inspects products before loading and assists customers with loading when necessary.
- Verifies invoice quantities against loaded items.
- Clean and Safe Stores:
- Ensures loads are secure and compliant with DOT regulations.
- Updates delivery and route status in tracking systems.
- Unloads, installs, and tests appliances upon delivery.
- Maintains vehicle inspections, cleanliness, and repairs, and reports issues.
- Completes DOT reporting to maintain certification and compliance.
- Detects security risks such as shoplifting and reports them promptly.
- Maintains store cleanliness and organization, ensuring a safe environment.
- Follows safety protocols, including the use of safety devices and equipment.
- Operates store equipment as required.
- Performs other duties as assigned.
Minimum Requirements:
- Class A or B CDL License with specific endorsements depending on location and vehicle type.
- Valid medical certificate or ability to obtain one.
- Ability to pass MVR screening.
- Legal ability to obtain required licenses or registrations.
- Basic reading, writing, and arithmetic skills.
- Must be at least 21 years old.
- Ability to comply with DOT and CDL regulations.
Preferences:
- Experience driving semi-trucks or certification from a driving school.
- Experience in in-home delivery or retail customer service.
- Experience operating forklifts or Moffett equipment.
Lowe’s is an equal opportunity employer and commits to diversity and inclusion in all employment practices.