Part Time Case Manager Immigration - as needed

BI Incorporated; Tukwila (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

BI Incorporated provides Intensive Supervision Appearance Program (ISAP) services under a DHS contract. The role involves managing ISAP participants from entry to release, using defined policies and procedures and leveraging supervision technology.

The position requires experience in case management, strong communication skills, and the ability to conduct home visits and document activities accurately. Local travel and adherence to program requirements are essential.

Qualifications

• High School Diploma or GED required; bachelor's degree preferred.
• At least two (2) years of customer service or case management experience.
• Bilingual Spanish preferred.
• Valid driver's license and ability to safely operate a motor vehicle for home visits.
• US citizenship required.
• Ability to work on contract and receive client approval.
• Must have lived in the US 3 of the last 5 years.
• Strong verbal and written communication; ability to interpret rules.

Responsibilities

• Develops and maintains accurate case records for all ISAP participants.
• Conducts home visits to verify participants' residences per contract.
• Performs other duties as assigned.

Skills

Customer service

Case management

Bilingual Spanish

Driver's license

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Benefits Information

Average 24 Hours Per Week

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements

• High School Diploma or GED required, bachelor's degree preferred.
• At least two (2) years of customer service or case management experience required.
• Bilingual Spanish preferred.
• Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, instructions and material required.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control and use appropriate interpersonal skills in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program's policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities

• Develops and maintains accurate and complete case records for all ISAP participants. Maintains confidentiality of all records.
• Conducts home visits to verify participants' places of residence in compliance with contractual obligations.
• Performs other duties as assigned.