Case Manager Immigration Bilingual Spanish

The GEO Group Australia Pty Ltd.; Burlington (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in the United States operates the Intensive Supervision Appearance Program (ISAP) for DHS and ICE, providing intensive supervision and case management for participants in immigration proceedings.

The role oversees case plans, intake, home visits, monitoring equipment, translation services, and coordination with community resources, ensuring compliance with contract requirements and confidentiality.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle for home visits.
• US citizenship required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills.
• Demonstrated sound judgment and even temperament; ability to stay calm under pressure.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills; ability to use department software.

Responsibilities

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants; meets face-to-face as required.
• Maintains accurate case records and confidentiality; proactively manages cases.
• Conducts intake interview and orientation sessions within contractual timeframes.
• Installs and monitors electronic monitoring equipment on ISAP participants.
• Assists participants with acquiring travel documents and maintains logs.
• Evaluates English proficiency to determine resource needs for clear communication.
• Coordinates translation services for ISAP participants.
• Connects participants with community resources including transportation, medical, housing, and education.
• Supervises ISAP participants while in BI offices and ensures safety.
• Establishes schedules for counseling, court appearances, and access to legal services.
• Coordinates attendance at legal and cultural orientation sessions; supports evaluations.
• Reviews service plans and writes progress reports; complies with obligations.
• Reports program violations using established parameters.
• conducts home visits to verify residences; performs emergency counseling as needed.
• Maintains relationships with translation resources in the community.
• Performs other duties as assigned.

Skills

Customer service

Case management

Bilingual Spanish

Driver's license

US citizenship

Verbal and written communication

Multicultural sensitivity

Basic computer skills

Software literacy

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Qualifications

Minimum Requirements:

• High School Diploma or GED required. Bachelor’s degree preferred.
• Two years of customer service or case management experience required.
• Bilingual Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• US citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
• Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
• Attention to detail.
• Problem solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic computer skills.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Responsibilities

Summary:

Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.

Primary Duties and Responsibilities:

• Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.