Part Time Business Travel Advisor

Christopherson Business Travel; Salt Lake City (UT); A distancia; USD 25.000 - 39.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive pay hourly

Weekday daytime schedule

Seasonal flexibility

Descripción de la vacante

Christopherson Business Travel is seeking a Part-Time Travel Advisor to support corporate clients during peak season. The role follows a weekday daytime schedule aligned with the school day and offers training with no prior travel experience required.

You'll book air, hotel, rail, and rental cars, service travelers by phone, email, and chat, and ensure compliance with client policies. Seasonal hours may vary, and benefits eligibility applies for part-time staff.

Formación

• Excellent customer service and written/verbal communication skills.
• Strong attention to detail and ability to manage multiple requests.
• Comfort learning and working across multiple computer systems.
• Willingness to complete advisor training program.
• Availability for consistent weekday daytime schedule during peak season.

Responsabilidades

• Book air, hotel, rail, and car reservations for corporate travelers.
• Issue, exchange, void, and refund tickets per fare rules and airline policies.
• Research routing and fare options to maximize client value.
• Respond to traveler requests by phone, email, and chat.
• Handle schedule changes, cancellations, and irregular operations.
• Maintain traveler profiles, preferences, and loyalty data.
• Apply client travel policies and negotiated rates on bookings.
• Track unused ticket credits to reduce client spend.
• Follow data privacy and payment card handling procedures.
• Document open items for seamless handoffs between shifts.
• Collaborate with Customer Success and Operations to resolve escalations.

Conocimientos

Customer service

Attention to detail

Multitasking

Willingness to learn

Training program

Educación

High school diploma or equivalent

Herramientas

GDS (Sabre, Amadeus, or Travelport)

Descripción del empleo

Job Description: Part-Time Travel Advisor (School-Day Hours)

Company:
Christopherson Business Travel

Location:
Remote

Department:
Operations

Reports To:
Operations Manager

About Christopherson Business Travel

Christopherson Business Travel is a leading travel management company delivering innovative corporate travel solutions, exceptional client service, and technology-driven insights. We partner with organizations to optimize travel programs, enhance traveler experiences, and drive measurable savings.

Position Summary

The Part-Time Travel Advisor supports our corporate clients during our busiest months by booking, changing, and servicing business travel with accuracy and care. During our peak season, generally late August through May, this role follows a predictable weekday daytime schedule aligned with the school day. Because our business is seasonal, hours during summer and holiday periods may be reduced or paused based on business needs. No prior travel industry experience is required; we provide training, and it is a great fit for detail-oriented people who enjoy helping others and want skilled, meaningful work on a schedule that leaves room for life outside of work.

Key Responsibilities

Reservations & Ticketing

• Book air, hotel, rail, and car reservations for corporate travelers using the GDS and online booking tools.
• Issue, exchange, void, and refund tickets in accordance with fare rules and airline policies.
• Research routing and fare options to deliver the best value within each client's travel policy.

Traveler Service & Support

• Respond promptly and professionally to traveler requests by phone, email, and chat.
• Handle schedule changes, cancellations, and irregular operations with calm, solution-focused service.
• Maintain accurate traveler profiles, preferences, and loyalty program information.

Policy, Quality & Compliance

• Apply client-specific travel policies, approval workflows, and negotiated rates on every booking.
• Track and apply unused ticket credits to reduce client spend.
• Follow quality control, data privacy, and payment card handling procedures on all transactions.

Team Collaboration

• Document open items clearly so full-time and after-hours advisors can pick up seamlessly at shift end.
• Partner with Customer Success and Operations teams to resolve escalations and client-specific needs.

Qualifications

Required

• Excellent customer service, written, and verbal communication skills.
• Strong attention to detail and the ability to manage multiple requests at once.
• Comfort learning and working across multiple computer systems.
• A willingness to learn and the ability to complete our advisor training program.
• Availability to work a consistent weekday daytime schedule during our peak season, with flexibility as seasonal needs change.

Preferred

• Travel agency booking experience, particularly in corporate travel.
• Experience with a major GDS (Sabre, Amadeus, or Travelport), Sabre especially.
• Knowledge of airfare construction, ticketing rules, exchanges, and refunds.
• Familiarity with online booking tools such as SAP Concur.
• Travel industry certification (such as CTA or CTC).
• Experience supporting group or university travel.

Core Competencies

• Accuracy and attention to detail
• Client-focused service
• Problem solving under pressure
• Clear, professional communication
• Time management and prioritization
• Reliability and dependability
• Collaboration and clean handoffs

What We Offer

• Competitive hourly pay
• A predictable weekday daytime schedule aligned with the traditional school day
• Seasonal flexibility, with the potential for reduced hours or time off during summer and holiday periods based on business needs
• Eligibility for benefits consistent with part-time plan terms
• Comprehensive training, including GDS and booking systems, with no prior experience required
• Ongoing professional development opportunities
• A collaborative, mission-driven culture

Christopherson Business Travel is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.