Part-time Brand Ambassador

Lodge Cast Iron; Pigeon Forge (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Lodge Cast Iron in Pigeon Forge is seeking a Brand Ambassador who embodies hospitality and storytelling. This role involves welcoming guests, providing personalized product recommendations, and maintaining a guest-ready environment. Ideal candidates will possess a combination of people-focused skills, adaptability, and a strong sense of teamwork. Experience in retail or customer service is preferred. Join us in creating memorable experiences that connect guests to our rich heritage and craftsmanship.

Qualifications

• Welcoming and people-focused personality that takes pride in work.
• Confidence in building rapport with guests and sharing Lodge's story.
• Ability to notice patterns and improve guest experiences.

Responsibilities

• Welcome guests warmly and create a welcoming environment.
• Ask guest-centered questions to understand preferences.
• Share product features and heritage confidently.

Skills

People-focused personality

Retail or customer-facing experience

Curiosity about products and guests

Adaptability

Comfort with technology

Team-oriented mindset

Tools

Point-of-sale systems

Job description

A Day in the Life of a Brand Ambassador

At Lodge Cast Iron, a Brand Ambassador is more than a salesperson; you are a warm host, a storyteller, and a guide through a rich legacy of craftsmanship. You greet every guest as if welcoming them into your home, listen with care to understand their needs, and offer product knowledge and recommendations that feel personal, useful, and unforgettable.

You bring genuine enthusiasm for cookware and the cooking experience, taking pride in helping guests find the cast iron piece that's right for them. Whether someone is buying their first skillet or adding to a family collection, you ensure they leave with more than a product—they leave with a connection to Lodge.

Your role is about being present, being curious, and creating meaningful moments that reflect the same hospitality we've offered since 1896. You treat each guest's journey with Lodge as if you're personally welcoming them into a 129-year tradition—approaching every interaction, display, and relationship with the care of a craftsman tending their workshop. Just as cast iron adapts beautifully to any heat source, you read the room and adjust your approach with grace, meeting each moment and each person exactly where they are. And you know that when one Brand Ambassador creates a memorable experience, it lifts the entire Lodge story, which is why you're always ready to support both guests and teammates with equal generosity.

Key Responsibilities

• Welcome guests warmly, offering your full attention and creating an environment where everyone feels seen and valued.
• Ask thoughtful, guest-centered questions to learn about cooking habits, experience level, and preferences.
• Share product features, usage tips, and care information with confidence and clarity, weaving in the heritage and craft behind each piece.
• Offer personalized recommendations that match the guest's needs, using your understanding of our product line and brand story.
• Pay attention to the story behind the numbers—when a particular skillet is resonating with guests or a quiet afternoon reveals an opportunity, you lean in with curiosity and share insights that strengthen the team's ability to serve.
• Support daily operations, including opening/closing tasks, register transactions, restocking, and back-of-house organization, moving confidently through each task.
• Maintain a clean, visually appealing, and guest-ready sales floor that reflects Lodge's standard of excellence.
• Contribute to a positive, respectful team culture where everyone's success is celebrated—stepping in naturally to support a colleague during busy moments and sharing what's working in your guest conversations.
• Adapt your approach throughout the day, using quieter moments to deepen product knowledge or refresh displays, then shifting seamlessly into host mode when the floor fills with guests.
• Support product replenishment, shipping/receiving, and merchandising as needed to keep the store guest-ready.
• Represent Lodge's commitment to heritage, service, and storytelling in every interaction.

What We're Looking For

• A naturally welcoming, present, and people-focused personality who treats their work with personal ownership and pride.
• Confidence in starting conversations and building rapport with guests, guiding them through Lodge's story in ways that feel authentic and meaningful.
• Curiosity about both our products and our guests—noticing patterns, asking "why," and using those insights to create even better experiences.
• Adaptability that feels effortless, whether you're serving someone new to cast iron, engaging a returning collector, or adjusting to the day's changing rhythm.
• Retail or customer-facing experience preferred, especially in service-driven environments.
• Team-oriented mindset that understands exceptional hospitality is a collective effort—bringing a strong work ethic, personal accountability, and genuine support for colleagues.
• Comfort with technology as a tool that helps you serve better—whether using point-of-sale systems, mobile devices for product details, or helping guests connect with our Lodge community through apps.

Additional Requirements

• Ability to lift up to 30 pounds and perform physical tasks such as bending, kneeling, and climbing.
• Comfortable using point-of-sale systems and following store operational routines.