Part-Time Branch

SECU; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU, State Employees' Credit Union, Raleigh branch is seeking a member service-focused associate to provide exemplary service across delivery channels, handle membership, accounts, and drive-thru operations.

You will balance cash, manage vault and coin sorter, and maintain records while engaging with members, learning new skills, and supporting team goals in a fast-paced environment.

Qualifications

• Must be able to speak English fluently.
• High level of self-control, self-confidence and neat appearance.
• Willingness to engage in ongoing training and professional development.
• Basic computer skills.
• Attendance in accordance with assigned schedule is required.

Responsibilities

• Open new memberships and accounts; process changes.
• Educate members on services and make recommendations based on their needs.
• Enter transactions into the Margo system and balance cash drawer.
• Balance the vault, ATM, TCD, and coin sorter.
• Operate drive-thru window when needed.
• Maintain daily and monthly vault/transaction records.
• Prepare, order, and verify cash delivery and shipment weekly.
• Assist members with account problems and reconciliations.
• Advance on existing credit lines after consulting with an approving officer.
• Answer phones, file paperwork, scan documents into Image System, and perform other clerical duties.
• May begin training in other areas of branch operations.

Skills

Customer service

Cash handling

Communication skills

English fluency

Teamwork

Basic computer skills

Attention to detail

Mathematical skills

Tools

Margo system

Image System

Cash drawer balancing

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

To provide exemplary member service through all delivery channels, handle functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and all other services as needed.

Dimensions

This person greets members and responds to their needs or directs them to the appropriate person, department or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.

Duties

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD, and coin sorter.
• Operate drive-thru window as needed.
• Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin sorter reports.
• Prepare, order, and verify cash delivery and shipment once a week.
• Assist members with account problems, checking reconciliations, or errors in transactions.
• Grant subsequent advances on existing credit cards, open lines and home equity lines of credit - consult with an approving officer prior to advance.
• Answer phone, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
• May begin training in other areas of branch operations as needed.
• Other duties as assigned.

Requirements

• High level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
• Fast-paced environment - must be able to use sound judgment when making decisions and work well under pressure.
• Willingness to engage in ongoing training and professional development.
• Basic computer skills.
• Attendance in accordance with assigned schedule is required.
• Must be able to speak English fluently.
• Must be able to cooperate and collaborate with co-workers.
• Cordial in interactions with members and co-workers.
• Adhere to the work schedule and attendance policy established by manager.

Job Environment

Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

Physical Demands

• Use hands and fingers to lift telephone receiver to answer calls and transfer such calls to appropriate destination.
• Use hands and fingers to press keys on adding machine.
• Use hands and fingers to press keys on a computer keyboard to enter data and retrieve information.
• Mostly sit (around 80%), stand (around 10%) and walk (around 10%) of the time.
• Communicate clearly to answer members questions and describe member services.
• Listen intently to members questions and concerns to facilitate quality service.
• Visual acuity needed to complete forms for members.
• May order supplies for the branch using computer terminal.
• Maintain manual cash drawer, counting currency daily to balance cash drawer.
• May climb stairs when branch is located on multiple levels.
• Comprehend and carry out verbal and written instructions.
• Lift 5 pounds.

Equal Employment Opportunity

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.