Part-Time Billing Administrative Assistant

Surepoint Er; Mansfield, Northern (TX, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Surepoint ER is seeking a part-time Billing Administrative Assistant to manage patient accounts related to emergency room visits at our Mansfield, Texas office. The role focuses on customer service for billing questions, with strong MS Word/Excel and Adobe PDF skills and HIPAA compliance in all duties.

Key duties include reviewing demographics, generating statements, handling inquiries, setting up payment plans, and coordinating with insurers and departments to resolve claims and ensure accurate

Qualifications

• High school diploma or equivalent; associate or bachelor degree preferred.
• Minimum 2 years in customer service or patient advocate role.
• Proficiency with Microsoft Office applications.
• Proficiency in Microsoft Excel with formulas and data analysis.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Knowledge of healthcare compliance regulations including HIPAA.
• Familiarity with electronic health record systems and medical terminology.
• EOB knowledge preferred.
• Knowledge of insurance plans, policies, and claim submission a plus.

Responsibilities

• Review and confirm accuracy of patient demographics and insurance information for billing purposes.
• Generate patient statements, respond to billing inquiries, explain charges and insurance coverage, set up payment plans, and initiate collections when necessary.
• Liaise with patients, the billing company, insurance companies, and other departments to resolve billing issues and provide supporting documentation.
• Ensure HIPAA and other regulatory compliance in billing and collection activities.
• Compile and analyze billing data, generate KPI reports, and monitor revenue cycle performance.
• Rectify internal EHR data errors in the billing system for accurate reporting.
• Review failed payment plans, attempt revenue recovery, and report metrics monthly.
• Generate invoices for corporate accounts.
• Process incoming mail and make daily deposits.
• Perform other duties as assigned.

Skills

Adobe PDF

MS Word

MS Excel

Customer service

Attention to detail

Education

High school diploma

AA/BA preferred

Tools

Adobe PDF

EHR systems

Job description

Employment Type: Part-Time

Position Summary:

The Billing Administrative Assistant position is responsible for managing patient accounts related to emergency room visits. The patient advocate role involves answering patient calls and messages regarding billing questions or customer service questions/complaints with a focus on delivering excellent customer service. This position will include administrative duties as assigned by the billing director. The ideal candidate will have strong Adobe PDF and Microsoft Word/Excel skills with the ability to multi-task. Knowledge of patient billing and collections for medical services and understanding explanation of benefits from insurance carriers preferred.

Work Location:

This is an onsite position at our corporate office in Mansfield, Texas.

Responsibilities:

• Review and confirm the accuracy of patient demographic and insurance information for billing purposes.
• Patient Billing and Collections: Generate patient statements, respond to billing inquiries, explain charges and insurance coverage, set up payment plans, and initiate collections procedures when necessary.
• Liaise with patients, the billing company, insurance companies, and other departments to resolve billing-related issues, provide necessary documentation, and facilitate effective communication regarding claims and reimbursements.
• Ensure compliance with HIPAA and other regulatory requirements in all billing and collection activities.
• Compile and analyze billing data, generate reports on key performance indicators (KPIs), and assist in monitoring revenue cycle performance.
• Rectify internal Electronic Health Record (EHR) data errors in the billing system to ensure accurate reporting metrics.
• Review failed payment plans, attempt revenue recovery, and report metrics monthly.
• Generate invoices for corporate accounts.
• Process incoming mail and make daily deposits.
• Perform miscellaneous job-related duties as assigned.
• Knowledge in CPT Codes preferred.
• Other duties as assigned

Qualifications and Requirements:

• High school diploma or equivalent (associate or bachelor's degree preferred).
• Minimum of 2 years’ experience in customer service or patient advocate position.
• Proficiency Microsoft Office applications.
• Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and analyzing data.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Knowledge of healthcare compliance regulations, including HIPAA.
• Familiarity with electronic health record systems and medical terminology.
• EOB knowledge, preferred
• Knowledge of insurance plans, policies, and claim submission, a plus

Essential Job Functions:

Every effort has been made to make the job description as complete as possible. However, it in no way states or implies that these are the only duties that will be required in this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.