Part-Time Banking Receptionist — Customer Care

ITASCA BANK & TRUST Company; Roselle (IL); On-site; USD 2,066,000 - 2,996,000; Part time

Job summary

Itasca Bank & Trust Co. in Roselle, IL seeks a part-time receptionist/customer service associate. You will greet customers, answer calls, and perform clerical tasks to support branch staff and ensure smooth daily operations.

The role requires 2–3 years of customer service, 1 year of clerical/data entry experience, and strong communication. Proficiency with Microsoft Office is preferred, and professionalism is essential in a banking environment.

Qualifications

• 2-3 years of customer service experience.
• 1 year of clerical and data entry experience.
• 1-2 years receptionist experience preferred.
• High School Diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to promote a positive image of the bank.
• Proficient with Microsoft Office Suite or similar software.
• Ability to maintain professionalism and tact in stressful situations.
• Models positive and supportive behavior.

Responsibilities

• Greets and welcomes customers and directs them to the appropriate bank staff.
• Provides superior customer service to incoming phone calls from customers and employees.
• Listen effectively to customers’ requests and promptly takes the necessary action to assist them.
• Notifies appropriate staff when a visitor with an appointment arrives.
• Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips and withdrawal forms.
• Answers customer questions and provides general information on banking services and policies.
• Performs clerical and administrative services to branch staff as needed.
• Escalates issues immediately and takes necessary steps to prevent and/or minimize loss to the bank.
• Answers incoming phone calls, transfers calls, and takes messages when necessary.
• Processes and distributes incoming mail including incoming and outgoing FedEx/UPS Envelopes.
• Process hold mail statements and maintain check order pickups.
• Takes the initiative to follow-up, elevate, or seek additional resources to ensure customer satisfaction in a timely manner.
• Protects the Bank and its customers by maintaining a high level of security awareness.
• Follows all department policies and procedures to meet Bank, compliance, and regulatory requirements.
• Can trouble shoot and resolve technical problems and communicate issues to management and the IS department.
• Accepts coaching, implements feedback from reviews to improve job performance.

Skills

Customer service

Clerical work

Data entry

Receptionist experience

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Itasca Bank & Trust Co. in Roselle, IL seeks a part-time receptionist/customer service associate. You will greet customers, answer calls, and perform clerical tasks to support branch staff and ensure smooth daily operations.

The role requires 2–3 years of customer service, 1 year of clerical/data entry experience, and strong communication. Proficiency with Microsoft Office is preferred, and professionalism is essential in a banking environment.