Part-Time Banking Customer Experience Specialist

Btc Bank; Glasgow (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

BTC Bank is seeking a Customer Service Representative for our Glasgow, MO location. This full-time role involves handling routine account requests, answering inquiries by phone and in person, and supporting the bank's customer service standards.

You will balance checkbooks, process transfers, use MS Office, and collaborate with other departments to resolve issues. The position requires a high school diploma and a customer-service mindset; weekend rotation is part of the schedule.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).

Responsibilities

• Assist customers with routine account-related requests such as funds transfers, stop payments, and inquiries about bank deposits and service charges.
• Research and resolve customer problems, acting as a liaison between bank departments when necessary.
• Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
• Process necessary paperwork to rebate customer service charges.
• Balance customer checkbooks and perform customer-requested research as needed.

Skills

Cash handling

Verbal communication

Written communication

MS Office

Education

High school diploma

Job description

BTC Bank is seeking a Customer Service Representative for our Glasgow, MO location. This full-time role involves handling routine account requests, answering inquiries by phone and in person, and supporting the bank's customer service standards.

You will balance checkbooks, process transfers, use MS Office, and collaborate with other departments to resolve issues. The position requires a high school diploma and a customer-service mindset; weekend rotation is part of the schedule.