Part-Time Banking Customer Care Specialist

Bankesb; Easthampton (MA); On-site; USD 34,440 - 35,817; Part time

Job summary

Bankesb in Easthampton, MA, is seeking a Part Time Customer Care Representative for 27.5 hours weekly. This position requires maintaining in-depth knowledge of bank products to support customers and branch personnel.

Candidates should have 1-2 years of bank experience and strong customer service skills. The role involves answering calls, resolving customer inquiries, and documenting interactions. A competitive hourly wage of $25.00 to $26.00 is offered based on experience.

Qualifications

• 1-2 years of bank experience.
• Good customer service and organizational skills.
• Ability to use various office equipment, including PCs.

Responsibilities

• Answer and route calls to the appropriate person/department.
• Meet or exceed customer service standards set by the department.
• Resolve questions and problems both routine and complex.
• Document all calls in the call tracking system.

Skills

Customer service skills

Knowledge of bank products

Organizational skills

Attention to detail

Job description

Bankesb in Easthampton, MA, is seeking a Part Time Customer Care Representative for 27.5 hours weekly. This position requires maintaining in-depth knowledge of bank products to support customers and branch personnel.

Candidates should have 1-2 years of bank experience and strong customer service skills. The role involves answering calls, resolving customer inquiries, and documenting interactions. A competitive hourly wage of $25.00 to $26.00 is offered based on experience.