Part-Time Banking Concierge & Customer Advisor

JPMorgan Chase; Fairfield (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker in Fairfield, CA to deliver friendly, attentive service and support clients with everyday banking needs. You will open accounts, maintain relationships, and guide customers through Chase digital tools to meet their financial goals.

The role emphasizes empathy, clear communication, and teamwork to ensure a seamless client experience and compliance with bank policies.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Empathy

Team collaboration

Product knowledge

Quick learning

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker in Fairfield, CA to deliver friendly, attentive service and support clients with everyday banking needs. You will open accounts, maintain relationships, and guide customers through Chase digital tools to meet their financial goals.

The role emphasizes empathy, clear communication, and teamwork to ensure a seamless client experience and compliance with bank policies.