Part-Time Banking Client Care Specialist

Western Alliance Bank; Carlsbad (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive salary

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank in Carlsbad, CA, seeks a Part-time Client Care Specialist (Teller) to deliver professional, prompt banking experiences. You’ll handle transactions, respond to inquiries, and support clients while upholding sales, service and operations standards.

You will set client expectations, cross-sell appropriate products, and document requests while following policies and escalating issues when needed.

Qualifications

• 1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field.
• High school diploma required.
• Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Experience working in a call center or cash handling preferred.
• Advanced speaking and writing communication skills.

Responsibilities

• Accurately and efficiently process transactions, respond to client inquiries with resourceful client-centric communication.
• Accept ownership of issues through resolution via in-person, telephone, email, and written correspondence.
• Meet or exceed service level standards including customer service, turnaround time, cross selling goals, risk management and regulatory compliance.
• Adhere to client verification procedures to validate identity before releasing information or assisting with transactions.
• Provide support from general navigation to in-depth technical interfaces.

Skills

Customer service

Communication skills

Call center experience

Banking knowledge

Education

High school diploma

Job description

Western Alliance Bank in Carlsbad, CA, seeks a Part-time Client Care Specialist (Teller) to deliver professional, prompt banking experiences. You’ll handle transactions, respond to inquiries, and support clients while upholding sales, service and operations standards.

You will set client expectations, cross-sell appropriate products, and document requests while following policies and escalating issues when needed.