Part-Time Banking Associate - Customer Experience Pro

JPMorgan Chase & Co.; Montclair (NJ); Sur place; USD 34 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Résumé du poste

Chase in Montclair, NJ is seeking an Associate Banker for 30 hours per week, with part-time scheduling across multiple Newark-area locations. You will deliver friendly, attentive service, help clients meet their financial goals, and educate customers on digital banking tools.

The role emphasizes relationship-building, operational accuracy, and a strong customer-service mindset. A high school diploma and client-service experience are preferred, with competitive benefits described during hiring.

Qualifications

• High school diploma or GED equivalent.
• Client service experience or comparable experience.

Responsabilités

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Connaissances

Client service

Relationship building

Communication

Problem solving

Teamwork

Tech literacy

Formation

High school diploma

Outils

Chase Mobile App

Chase.com

ATMs

Description du poste

Chase in Montclair, NJ is seeking an Associate Banker for 30 hours per week, with part-time scheduling across multiple Newark-area locations. You will deliver friendly, attentive service, help clients meet their financial goals, and educate customers on digital banking tools.

The role emphasizes relationship-building, operational accuracy, and a strong customer-service mindset. A high school diploma and client-service experience are preferred, with competitive benefits described during hiring.