Part-Time Bank Teller: Member Service & Cash Expert

San Diego County Credit Union; Poway (CA); On-site; USD 22,000 - 28,000; Part time

Job summary

San Diego County Credit Union is seeking a part-time Member Services/Teller in Poway to transact routine member account activities and promote credit union products. You will maintain service quality, handle deposits, withdrawals, loan payments, and transfers, and support campaigns and member outreach.

The role requires at least a high school diploma and 1 year of customer service experience. You will balance cash, learn cross-sell opportunities, and participate in AML/BSA training while

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience.
• Willingness to train and to learn how to identify members’ needs to effectively offer or refer credit union products and services.
• Cash handling experience preferred.
• Must possess effective human relations and communication skills.
• Professional appearance and demeanor.

Responsibilities

• Process routine member account transactions including deposits, withdrawals, loan payments, transfers, wires, Cashier Check purchases, loan and VISA advances, lobby drop and closing accounts.
• Balance cash drawer daily, process direct deposit forms, process daily mail, provide dual control to balance the cash vault.
• Identify and offer products and services to members to meet their financial needs and/or refer the member to an appropriate representative or partner. Meet established performance goals as assigned.
• Accurately record and track all member interactions, referrals and sales, following policy and procedure and maintaining integrity in all actions
• Answer basic member inquiries pertaining to their account.
• Conduct routine research on member accounts as necessary or requested.
• Assists members by accepting and/or completing applicable forms.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Skills

Customer service

Cash handling

Communication skills

Professional appearance

Willingness to learn

Team oriented

Education

High school diploma

Job description

San Diego County Credit Union is seeking a part-time Member Services/Teller in Poway to transact routine member account activities and promote credit union products. You will maintain service quality, handle deposits, withdrawals, loan payments, and transfers, and support campaigns and member outreach.

The role requires at least a high school diploma and 1 year of customer service experience. You will balance cash, learn cross-sell opportunities, and participate in AML/BSA training while