Part-Time Bank Sales & Service Associate (Benefits Eligible)

First Citizens Bank; Canton (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

First Citizens Bank in Canton, NC is seeking a part-time Sales & Service Representative to handle customer transactions and service requests while educating customers on bank capabilities and resources. The role supports branch sales by referring opportunities to bank partners and maintaining service standards.

The successful candidate will engage customers with professionalism, adaptability, and teamwork, contributing to a positive branch experience and operational efficiency.

Qualifications

• High School Diploma or GED and 6 months of customer service experience.
• Preferred experience: sales, cash handling, in-person customer service.

Responsibilities

• Service standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Skills

Financial literacy

Retail banking products

Branch Banking Operations

Communication (Written and Verbal)

Transaction Processing

Builds Productive Relationships

Detail oriented

Education

High School Diploma or GED

Job description

First Citizens Bank in Canton, NC is seeking a part-time Sales & Service Representative to handle customer transactions and service requests while educating customers on bank capabilities and resources. The role supports branch sales by referring opportunities to bank partners and maintaining service standards.

The successful candidate will engage customers with professionalism, adaptability, and teamwork, contributing to a positive branch experience and operational efficiency.