Part Time Backup Care Specialist

Wellthy; United States; Remote; USD 26,174 - 33,062; Part time

Benefits offered by this job

Remote work environment

Salary range $19–$24/hour

Retirement saving account with company

Mental health benefits

Sick Days

Job summary

Wellthy is seeking a Part Time Backup Care Specialist to support members with temporary care solutions for child, adult dependent, or pet needs, via a remote, nationwide team. Role involves building a Backup Care Circle and coordinating with providers to source care quickly.

The position emphasizes proactive sourcing, vendor engagement, and care network expansion, with a focus on compassionate service and efficient problem solving within urgent timelines.

Qualifications

• Open to learning and curious about how AI can support workflow and families.
• 5+ years of childcare and/or senior care experience, especially backup care.
• Bilingual English/Spanish is a plus.
• Proof of providing effective support to families.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and urgency.
• Ability to manage shift schedules independently.
• Familiarity with local care provider landscape including licensed providers and private caregivers.
• Able to identify and engage reliable vendors to fulfill member requests.
• Comfort with sourcing backup care solutions innovatively.
• Compassionate, supportive approach and commitment to improving member experience.
• Willingness to collaborate with Care Operations to implement best practices.

Responsibilities

• Engage with members to understand backup care requirements.
• Identify and engage reliable vendors to fulfill requests.
• Expand Care Network by connecting with local providers.
• Manage end-to-end delivery of immediate and sustainable care solutions.
• Work with urgency to identify at least one viable backup solution within 4–6 hours.
• Collaborate with Care Operations to refine processes and solve issues in real-time.
• Demonstrate independence in managing shift schedules and workload.
• Support expansion of Wellthy Care Network resources during low-volume periods.

Job description

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well‑being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech‑powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands‑on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on‑site and near‑site employer‑based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands‑on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As a Part Time Backup Care Specialist, you'll play a pivotal role in offering comprehensive assistance to Wellthy members seeking temporary and dependable care solutions for their child, adult dependent, or pet (facilitated through warm transfer to Rover) during emergencies.

Your responsibilities will directly enhance the member journey by assisting them in establishing a tailored Backup Care Circle, comprising trusted individuals like friends, family, neighbors, and licensed providers. By guiding members through the process of sourcing and validating local care providers, you’ll empower them to build a robust backup care framework for both immediate and future requirements.

You will report directly to a Care Manager.

In this position, your responsibilities will include:

• Engaging directly with members to understand and address their backup care requirements effectively.
• Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions.
• Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings.
• Managing the end-to-end process of delivering immediate and sustainable care solutions to families.
• Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request)
• Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem-solving in real-time scenarios.
• Demonstrating independence and confidence in effectively managing shift schedules.
• Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods

Qualifications:

To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• Bachelor’s degree in healthcare, child development are a plus but not required.
• 5+ years of childcare and/or Senior care experience, particularly backup care experience.
• Bilingual proficiency in English and Spanish is a plus, but not required.
• A proven track record of providing effective support to families in need is essential.
• Exceptional communication and interpersonal skills to engage directly with members.
• Strong problem‑solving skills and the ability to operate with a sense of urgency.
• Confidence in managing shift schedules and demonstrating independence.
• Familiarity with the local care provider landscape, including knowledge of licensed providers, private caregivers, and other potential members of a Backup Care Circle.
• Able to identify and engage with reliable vendors and local providers to fulfill member requests.
• Competent in employing innovative approaches for sourcing suitable backup care solutions.
• A compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey.
• Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices.

Part Time Shifts Available:

• Morning: 6:30am-3pm ET
• Evening: 2:30pm-11pm ET
• Overnight: 10:30pm-7am ET

*Please note, these roles will be required to work weekends and holidays.

Total Rewards Package:

• Salary Range: $19-$24/hour, depending on shift and experience
• Remote work environment.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• Sick Days

Please note, that while we aim to maintain consistency in these hours, they may be subject to change based on the evolving needs of our business. We ensure that any necessary adjustments are communicated well in advance, and we strive to make such changes as minimal and manageable as possible.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position. Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For information about our Applicant Privacy, please review here:https://app.getguru.com/card/iRgBL8yT/Applicant-Privacy-Policy

For those who require reasonable accommodations, please let us know on your application or email us at [e-mail].