Part-time Audio Video Remote Technical Support Technician

Daktronics; United States; Remote; USD 33,000 - 34,000; Part time

Benefits offered by this job

Employee discount program

Employee Assistance Program

401(k)

Employee Stock Purchase Plan

Leaves and accommodations

Job summary

Daktronics seeks a Part-Time Technical Support Technician for its Remote Technical Support team. Position offers work-from-home within the United States with a schedule of four 6-hour shifts, 9a–4p window, and one day off either Monday or Friday.

Pay ranges from $24.00 to $25.00 per hour plus benefits eligibility. Responsibilities include handling customer requests via calls, portal, and email; troubleshooting hardware/software; updating knowledge bases; and maintaining detailed notes in

Qualifications

• Associate degree in information systems, engineering technology, computer programming, or similar related fields.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Responsibilities

• Respond to customer requests via calls, portal requests, and email with responsive service and first-time resolutions.
• Troubleshoot hardware and software issues with a logical approach and attention to detail.
• Collaborate with internal teams to escalate and resolve product issues.
• Create and update knowledge base articles for internal and external use.
• Capture detailed troubleshooting notes in Salesforce for all interactions.

Skills

Technical support

Customer service

Phone support

Communication

Team collaboration

Education

Associate degree in information systems/engineering tech

Tools

Salesforce

Job description

Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

What will the work look like for me?

We are currently seeking a Part-Time Technical Support Technician within our Remote Technical Support team.

• Supporting our customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions.
• Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
• Collaborate with internal team members to escape product issues.
• Actively create and update knowledge base articles for internal and external uses.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
• Consistently support customers with a standard schedule comprised of four 6-hour shifts between 9a-4p (e.g. 9a-3:30p or 10a-4:30p) with an optional 30-minute lunch and one of Monday or Friday off.

Where is this opportunity located?

Position has opportunity to work from a domestic-based home office. This position is open to candidates eligible to work in the United States.

What are the pay and perks?

The typical hiring range for thisposition is$24.00 to 25.00 per hour. The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.

This position is eligible for a subset of our company benefits including, employee discount program, employeeassistanceprogram, community donation program, unpaid time off, 401(k), Employee Stock Purchase Plan, leaves,disability,and accommodations. Information about Daktronics benefits can be found on our websiteCareer Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended tobe a general overview and may bemodifiedby Daktronics at any time.

Qualifications

To be considered for Part-Time Technical Support Technician we require the following:

• Associate degree in information systems, engineering technology, computer programming, or similar related fields. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude.
• Fluent in English, written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Desired traits

• Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability.
• Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred.
• Exercise discretion, independent judgment, and responsible time management.
• Comfortable working independently from a distraction-free home office location.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.