Remote Technical Support & Onsite Field Service Engineer

Daktronics; Kansas City (MO); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Competitive salary

Flexible work opportunities

Professional development

Job summary

A leading technology firm in Kansas City is seeking a Remote Technical Support & Field Service Engineer. This role involves providing technical support, troubleshooting complex issues, and performing on-site service as needed. Candidates should have an Associate degree with relevant experience and strong communication skills. This full-time position offers a competitive hourly rate and opportunities for professional growth.

Qualifications

• Minimum of an Associate degree or equivalent with relevant experience in Audio Visual/Broadcast systems.
• Must be able to communicate effectively in various settings.
• Strong computer skills including internet navigation and spreadsheets.
• Ability to work at heights and carry equipment up to 45 pounds.
• Fluent in English, both written and verbal.

Responsibilities

• Ensure first-time resolution to customer requests for technical support.
• Troubleshoot complex technical issues and provide solutions.
• Provide on-site services during events and support installation.
• Collaborate with teams to resolve product issues and create knowledge base articles.

Skills

Problem-solving

Customer experience skills

Communication skills

Technical troubleshooting

Team collaboration

Education

Associate degree in relevant field

Bachelor’s degree preferred

Tools

Salesforce

Job description

Remote Technical Support & Field Service Engineer

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Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye‑catching digital LED display technology and audio systems. Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

What will the work look like for me?

You’re a problem‑solver with great customer experience skills, able to troubleshoot across systems and applications, analyze and resolve a variety of complex technical issues, and navigate various software environments. You have excellent verbal and written communication skills, and the ability to effectively prioritize and manage your time.

Where will I be working?

• Your office will be at your home, located within 30 miles of Kansas City, MO.
• You will periodically travel to customer sites in your Daktronics vehicle within your regional area.
• On‑site work can vary by location and from day to day. One day you might work inside a control room, the next day you might be outside on a lift or ladder working with a video display.
• You are paid for all your working time, including travel time to and from site.
• When you aren’t working on a customer site, you will work from your home office to remotely support our customers.

When will I work?

• Your schedule will fluctuate depending on whether you’re assigned to remote technical support or on‑site field service work and may include nights and weekends based on business needs.
• Some last‑minute scheduling happens to meet our customers’ needs when an unexpected repair or event happens.
• Participate in an After‑Hours rotation which consists of providing technical support up to 24/7 during non‑business hours, including nights, weekends, and holidays.

What You’ll Do

Remote Support (approximately 60‑80%)

• Ensure responsiveness and first‑time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail.
• When needed, collaborate with a team to resolve, or to elevate product issues.
• Actively create and update knowledge base articles for internal and external use.
• Actively listen to customers and use Salesforce to capture accurate notes about troubleshooting, plans of action, and site‑specific information for all customer interactions.
• Regularly participate in technical training on new and different products and systems to advance your knowledge for supporting Daktronics customers.

On‑Site Support (approximately 20‑40%)

• Provide service, installation, or support during an event at a customer site.
• Provide on‑site technical and maintenance services for Control Systems and Display Systems.
• Leverage your knowledge by training our Service Partners.

What are the pay and perks?

The typical hiring range for this position is $26.00 to $28.00 per hour based on the location of Kansas City, MO. Additional $15.00 per hour premium for assigned on‑site service work performed outside of 6:00 am – 5:00 pm Monday through Friday. The actual offer will consider a wide range of factors, including relevant education, experience, location, and applicable local legislation.

Information about Daktronics benefits can be found on our website Career Opportunities (https://www.daktronics.com/en-us/employment/careers). This information is intended to be a general overview and may be modified by Daktronics at any time.

Qualifications

To be considered for Remote Technical Support & Field Service Engineer, we require the following:

• Minimum of an Associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems). Bachelor’s degree preferred. Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs. Will consider non‑technical bachelor’s degree if applicant also has previous experience demonstrating technical learning ability.
• Must be able to:
  • Communicate effectively in a variety of settings.
  • Positively and professionally work in stressful situations.
  • Show personal commitment to continuously improve.
  • Display a can‑do attitude in good and bad times.
• Effectively exercise discretion and independent judgment.
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs.
• Work effectively as a team member assisting when and where needed.
• Comfortable working from a home office location.
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site.
• Ability to lift, carry, and move up to 45 pounds.
• Ability to work in a variety of environments, including cold/hot weather, small spaces.
• Must be able to work nights and weekends based on pre‑determined business need.
• Must be able to get a passport.
• Ability to travel by air and ground; valid driver’s license. Must be able to meet and maintain Daktronics Qualified Driver status. Motor vehicle records will be checked.
• Fluent in English, both written and verbal. Multi‑lingual is a plus.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Manufacturing and Appliances, Electrical, and Electronics Manufacturing

Ready to make an impact? Apply now and start your journey with Daktronics.

Daktronics is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.