Part Time Auction Support Specialist (Manheim)

Cox Automotive; Statesville (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Cox Enterprises, Inc. is seeking an Auction Support Specialist to work on-site at a Cox Automotive Manheim location in Statesville, NC. The role supports the auctioneer during sale days, records data in AS400, and communicates with customers via multiple channels.

The position is part-time (approximately 15-20 hours per week: Tue, Wed, Thu) with potential for limited remote tasks to improve efficiency. Prior experience with AS400 and Salesforce is a plus.

Qualifications

• Must have good communication skills.
• Strong problem-solving and organizational abilities.
• Ability to stay focused during fast-paced sale-day activities.

Responsibilities

• Record lane and Simulcast bid amounts in AS400 and enter customer data.
• Verify sold vehicle information with the auctioneer.
• Verify vehicle run order and ensure correct vehicle is keyed and sold.

Skills

Effective communication

Problem-solving

Organizational skills

Attention to detail

Spanish language

Education

High School Diploma/GED

Tools

AS400 system

Salesforce

Ticketing systems

Job description

This position is NOT remote- it is conducted on-site, in office

This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies.

Part-time position: Approximately 15-20 hours per week (Tuesday, Wednesday, Thursday schedule)

Key Responsibilities:

• Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
• Work with auctioneer virtually to verify system information accurately represents vehicle.
• Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.
• Operate monitor virtually, work with auctioneer to review Simulcast bids.
• Provide arbitration and other vehicle announcements to support auctioneer.
• Call and e-mail on late titles.
• Utilize salesforce for title absent support.
• In partnership of client services contact center operations to receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma/GED
• Generally, less than 2 years of experience
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Ability to remain focused and composed during fast-paced sale-day activities.
• Regularly required to stand, walk, reach, talk and hear.
• Ability to lift 1-10 pounds.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

Preferred Qualifications:

• Ability to read, write and speak in Spanish.

Work Environment:

• Occasional exposure to fumes, odors and weather conditions.