Part-Time Associate Telephone Operator - Evenings

Dartmouth-Health-1; Lebanon (NH); Vor Ort; USD 23.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Retirement plans

Zusammenfassung

Dartmouth Health in Lebanon, NH, is seeking an experienced contact center agent to serve as the initial point of contact for callers, patients, and staff in a 24x7 environment. You will determine urgency, collect information, and route inquiries appropriately.

The role requires prior healthcare-based customer service experience, strong communication, and the ability to work 3 days per week on an evening shift (2:30pm–12am) with rotating weekends.

Qualifikationen

• High School Diploma or Equivalent.
• 1 year in telephone-based customer service, preferably healthcare.
• Ability to use computer/phone for extended periods.
• Ability to use multiple software programs in a fast-paced environment.
• Strong communication and interpersonal skills; able to work independently or in a team.
• Initiative and self-accountability with good time management.
• Complying with D-H policies and standards.

Aufgaben

• Receive, transfer, and place calls with etiquette.
• Listen actively; use reasoning, problem solving, and quick responding.
• Answer questions and provide general information.
• Interact professionally with all individuals and provide assistance.
• Operate computer and telephone/paging systems.
• Provide exceptional customer service.
• Maintain a pleasant, professional demeanor with all users.
• Handle switchboard processes for emergency alarms and codes.
• Use mass communication notification tools.
• Respond to emergency codes following procedures (Code Blue, STAT Airway, STEMI, Stroke, Trauma).
• Perform other duties as required.

Kenntnisse

Customer service

Verbal communication

Time management

Teamwork

PC / phone literacy

Independent work

Ausbildung

High School Diploma or Equival ent

Tools

Telecommunications equipment

Office software

Jobbeschreibung

Overview

Schedule will be 3 days per week, 2:30pm-12am (rotating weekends included)

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

1. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
2. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answers questions from external users and provides general information.
4. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrates proficient computer and telephone/paging skills.
6. Demonstrates exceptional customer service skills.
7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
8. Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
9. Proficient in multiple mass communication notification tools.
10. Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Performs other duties as required or assigned

Qualifications

• High School Diploma or Equivalent
• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D-H policies and standards for all actions related to their role

Required Licensure/Certifications

None

• Area of Interest: Secretarial/Clerical/Administrative
• Pay Range: $17.00/Hr. - $26.35/Hr.
• FTE/Hours per pay period: 0.70 - 28 hrs/per week
• Shift: Evening
• Job ID: 42325

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more: Benefits | DHMC and Clinics Careers

Dartmouth Health is an Equal Opportunity and Affi… employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

Dartmouth Health provides reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs in accordance with applicable law. Applicants who require an accommodation during the application or interview process may contact [e-mail] for assistance.