Emergency Dispatch Operator - Nights

Dartmouth-Hitchcock Health; Lebanon (NH); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health benefits start day one

Zusammenfassung

Dartmouth Health is seeking a responsive Call Center Representative to serve as the first contact for callers, patients, and staff in a 24x7 environment. You will handle calls, gather information, and direct inquiries with professionalism and empathy.

The ideal candidate has a High School Diploma or equivalent and at least one year in a telephone-based customer service role; the position includes benefits starting on day one and opportunities to grow within a patient-centered team.

Qualifikationen

• Supports callers, patients and staff in a 24x7 environment.
• Requires HS diploma and 1 year in a telephone-based role.
• Proficient with multiple software programs and equipment.

Aufgaben

• Receives, transfers, and places calls using etiquette and greeting.
• Exhibits active listening and problem-solving skills.
• Provides information and referrals to callers in a courteous manner.
• Maintains professional demeanor with internal and external customers.
• Demonstrates proficiency with computer and telephone systems.
• Performs other duties as assigned.

Kenntnisse

Listening skills

Communication

Customer service

Time management

Ausbildung

High School Diploma or Equivalent

Tools

CRM software

Jobbeschreibung

Overview

Schedule is as follows:

Sunday:11:30pm-8am

Monday:11:30pm-8am

Tuesday:11:30pm-8am

Wendesday:OFF

Thursday:OFF

Friday:11:30pm-8am

Saturday:11:30pm-8am

Dartmouth Health Benefits start the first day of employment.

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.


• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.


• Promptly and courteously answers questions from external users and provides general information.


• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.


• Demonstrates proficient computer and telephone/paging skills.


• Demonstrates exceptional customer service skills.


• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.


• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.


• Proficient in multiple mass communication notification tools.


• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.


• Performs other duties as required or assigned

Qualifications

• High School Diploma or Equivalent


• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.


• Must be able to use computer/phone for extended periods of time.


• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.


• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.


• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.


• Complying with D-H policies and standards for all actions related to their role

Required Licensure/Certifications

• None