Part-Time Associate Patient Care Coordinator

Optum; Waukesha (WI); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Paid training

Health benefits

401(k) Savings Plan

Employee Discounts

Job summary

UnitedHealth Group is seeking a Part-Time Associate Patient Care Coordinator in Waukesha, WI. The role focuses on patient reception, scheduling, insurance verification, and payment processing across hospital and medical group departments.

You will join a team dedicated to exceptional service, accuracy, and timely patient experiences. Four weeks of paid training accompany a flexible schedule and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience in a healthcare setting.
• Proficient with Microsoft Office products.
• Ability to work 28 hours per week on a fixed schedule as listed.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person, or via telephone or video, delivering excellent customer service.
• Enter and update patient demographics and financial information to ensure full registration early in the process.
• Obtain applications and forms with signatures on file; photocopy/scan documents as needed.
• Provide patients with financial responsibility information and collect liabilities, balancing cash daily.
• Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to complete patient encounters.
• Provide wayfinding and hospital information as requested.
• Coordinate admission needs, bed assignments, and tracking boards as applicable.
• Meet or exceed audit accuracy standards and address issues from worklists.
• May perform other duties on request.

Skills

Customer service

Communication

Healthcare knowledge

Microsoft Office

Education

High School Diploma/GED

Tools

Electronic Medical Records (EMR) system

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part-Time Associate Patient Care Coordinator (2396518)

Part-Time Associate Patient Care Coordinator - 2396518

Explore opportunities with Optum, in strategic partnership with ProHealth Care .ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discovering the meaning behindCaring. Connecting. Growing together.

ThePatient Access Registration Representativesupports patient care delivery in the areas of patient reception, scheduling, insurance verification, payment processing for campuses with hospital and medical group departments.

Location:1011 Spring City Dr, Waukesha, WI 53186

We offer 4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 6+ months of customer service experience in an office/healthcare setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 28 hours per week in the following schedule - Monday - 7:45 AM - 4:15 PM, Tuesday - 7:45 AM - 11:45 PM, Wednesday - 7:45 AM - 4:15 PM, Friday - 7:45 AM - 4:15 PM
• Must be 18 years of age or older

Preferred Qualifications:

• Experience with electronic medical records system
• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

Soft Skills:

• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.