Part-Time Assistant Manager - Level 1

Hot Topic, Inc.; Kansas City (MO); Presencial; USD 18.000 - 23.000; A tiempo parcial

Descripción de la vacante

Hot Topic, Inc. in Kansas City, MO seeks a Part-Time Assistant Manager – Level 1 who will support the store leadership team to deliver an outstanding customer experience for fans of music and pop culture.

You will train new recruits, assist with daily operations, and help hit sales targets while applying your fandom knowledge to engage customers and drive add-on sales on a fast-paced retail floor.

Formación

• Minimum 1 year of retail store experience.
• Excellent communication, time management, professionalism, and leadership potential.
• High school diploma or GED required.
• Able to lift up to 50 pounds and handle store routines.

Responsabilidades

• Provide an amazing shopping experience that encourages customer loyalty.
• Cover sales floor and support store leadership when needed.
• Open and close the store as required.
• Process sales on the register and promote add-ons like BOPIS and curbside.
• Communicate fashion & music trends to management and HQ partners.
• Keep stock room organized and maintain store cleanliness.
• Develop a collaborative, passionate team to run the store.
• Address shortages or overages with the Store Manager.

Conocimientos

Customer service

Leadership potential

Communication

Time management

Operations

Educación

High school diploma or GED

Herramientas

POS system

Descripción del empleo

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force
• Step in and step up when needed. You’ll cover the sales floor and provide leadership support when your Manager gets pulled away
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’ll open and close the store, as needed
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
• Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy
• Help develop and retain a super collaborative, passionate team to run your store alongside you
• Any other activities as assigned by your Store Leader

What You’ll Need

• At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!
• You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
• A high school diploma or GED equivalent
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds