Part-Time Assistant Manager - Level 1

Hot Topic; Madison (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Hot Topic in Madison, WI is seeking a Part-Time Assistant Manager – Level 1 to support the store leadership team and deliver the best customer experience for fans. You will train new recruits, manage daily operations, and help meet sales targets while maintaining store standards.

You will open/close, operate the register, and drive add-on sales using benefits like BOPIS and curbside where available. Join a fandom-driven team focused on success.

Qualifications

• At least 1 year of retail store experience.
• Strong communication and time management skills.
• High school diploma or GED required.
• Ability to lift up to 50 pounds and handle store operations.

Responsibilities

• Provide an amazing shopping experience using product knowledge and customer service.
• Cover the sales floor and provide leadership support when the Manager is unavailable.
• Open and close the store as needed.
• Process sales and drive add-on sales; manage register and report shortages/overages.
• Understand sales goals and KPIs such as UPT and ADT.
• Assist with planogram changes including store layout and merchandising.
• Communicate fashion and music trends to management and HQ.
• Help prevent loss and maintain stockroom organization.
• Develop and retain a collaborative team to run the store.

Skills

Communication

Time management

Professionalism

Operations

Team development

Education

High school diploma or GED

Job description

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force
• Step in and step up when needed. You’ll cover the sales floor and provide leadership support when your Manager gets pulled away
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’ll open and close the store, as needed
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
• Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy
• Help develop and retain a super collaborative, passionate team to run your store alongside you
• Any other activities as assigned by your Store Leader

What You’ll Need

• At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!
• You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
• A high school diploma or GED equivalent
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds