Part-Time Assistant Manager - Level 1

Hot Topic, Inc.; Springfield (MO); Vor Ort; USD 17.000 - 22.000; Teilzeit

Zusammenfassung

Hot Topic, Inc. is seeking a Part-Time Assistant Manager – Level 1 who loves music and pop culture to help lead our store crew in Springfield, MO. You’ll support the leadership team, train new recruits, and help hit sales targets while delivering an awesome customer experience.

Use your fandom knowledge to boost add-on sales, manage daily operations, and communicate trends to HQ. You’ll open/close the store, supervise the floor, and foster a collaborative, energetic team environment.

Qualifikationen

• At least 1 year of retail store experience.
• Strong communication and leadership abilities.
• Able to lift up to 50 pounds.

Aufgaben

• Provide an amazing shopping experience that will encourage customers to return, driven by product knowledge and customer service.
• Step in and provide leadership on the sales floor when the Manager is away.
• Open and close the store as needed to support daily operations.
• Operate the register, process transactions, and drive add‑on sales with in‑store programs like BOPIS and curbside pickup.
• Understand the store's sales plan and KPI goals (UPT, ADT).
• Assist with planogram changes including store map, wall, fixtures, and merchandising mix.
• Communicate fashion and music trend information to management and HQ partners.
• Support loss prevention and ensure proper conduct to prevent theft.
• Help keep the stock room organized and the store tidy.
• Develop and retain a collaborative, passionate team to run the store.
• Any other activities as assigned by the Store Leader.

Kenntnisse

Customer service

Leadership

Communication

Time management

Retail operations

Ausbildung

High school diploma or GED

Jobbeschreibung

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

What You’ll Do

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force
• Step in and step up when needed. You’ll cover the sales floor and provide leadership support when your Manager gets pulled away
• You’ve got the keys to the kingdom, and you’re not afraid to use them! You’ll open and close the store, as needed
• Work the register; you’ll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
• Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
• Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy
• Help develop and retain a super collaborative, passionate team to run your store alongside you
• Any other activities as assigned by your Store Leader

What You’ll Need

• At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!
• You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
• A high school diploma or GED equivalent
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds