Part Time As Needed Patient Customer Service Representative

r1rcm; Cedar Park (TX); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM Inc is seeking a Part Time Patient Registration Representative at Ascension Seton Cedar Park to support patient check-in and registration across several systems. The role requires a PRN schedule with a minimum 48 hours per month and on-call coverage, focusing on compassionate patient interactions, accuracy, and efficiency.

You will handle phone inquiries, collect demographics and co-pays, verify insurance details, and collaborate with care teams to minimize delays and improve patient

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required )
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Responsibilities

• Provide exceptional customer service and assist patients with check-in across multiple systems.
• Answer phones and gather accurate patient information quickly.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency.

Skills

Exceptional customer service

Communication

Interpersonal skills

Multitask

Attention to detail

Professionalism

Education

High School Diploma or GED

Job description

Part Time Patient Registration Representative

Loc ation : Ascension Seton Cedar Park

Schedule: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

What You'll Do:

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What you'll do:

• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency
• Provide calm, compassionate support to individuals who may be anxious or unwell.
• Work in a fast-paced, dynamic environment , balancing multiple systems and tasks with confidence
• Learn and apply insurance and healthcare registration processes through comprehensive training
• Collaborate with a reliable, supportive team focused on your success and long — term career growth at R1 RCM Inc

What We're Looking For:

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required )
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You'll Gain:

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

• Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long — term career growth.
• Fast-Paced, Never Boring : You'll move between systems, phone calls, and in — person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US-based position, the base pay range is $16.12 - $23.21 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.