Part Time As Needed Patient Registration Customer Service Representative

R1 RCM; Cedar Park (TX); On-site; USD 36,000 - 42,000; Part time

Benefits offered by this job

Training provided

On-site team environment

Job summary

R1 RCM is seeking a Patient Access Representative for PRN, on-site at Ascension Seton Cedar Park. You will be the first point of contact for patients, ensuring fast, compassionate access to care and accurate registration. Training is provided; no prior healthcare background is required.

You will work across multiple computer systems, collect patient information, answer questions, and collaborate with care teams to support patient flow and revenue cycle success.

Qualifications

• Experience delivering exceptional customer service in healthcare or similar environment.
• Strong communication and interpersonal skills for patient interactions.
• Ability to multitask and stay organized in fast-paced settings.
• Comfortable navigating multiple computer systems and gathering patient information.

Responsibilities

• Provide exceptional customer service and assist patients with check-in across multiple computer systems.
• Answer phones and collect accurate patient information quickly in a fast-paced setting.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Fast-paced environment

Education

High School Diploma or GED

Job description

Location:

Ascension Seton Cedar Park

Schedule:

PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service?We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative you willbe the first point of contact for patients , ensuring they receive fast, compassionate, andaccurateaccess to care.

This is more than registration —it’sa frontline healthcare customer service role where you directlyimpactpatient experience, hospital operations, and revenue cycle success.

WhatYou’llDo:

• Provide exceptional customer service and assist patients and families with the check-in processworking across multiple computer systems to register patients efficiently

• Answer phones and gather **accurate** patient information **quickly** in a fast-paced environment

• Support timelyaccess to care by minimizing delays in registrationand answer questions with confidence, clarity, and compassion

• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

• **Navigate diverse** insurance plans and coverage details, enter demographics and medical data, collect co-paysand provide cost estimates when applicable

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

WhatWe’reLooking For:

• Exceptional customer serviceexperience,communicationand interpersonal skills

• Strong composureand professionalismina fast-paced environment

• Ability to **multitask and prioritize quicklywith** high attention to detail

• Comfortablewith shifting priorities based on patient needs

• Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)

• High School Diploma or GED

• Ability to pass background check, drug test, and meet vaccination requirements

WhatYou’llGain:

• Experience in healthcare administration & patient access

• Exposure to revenue cycle, insurance processes, and hospital operations

• Opportunityfor growth within R1

• A team environment focused on innovation, collaboration, and patient experience

• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job:

Make a Real Difference : Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring : You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment : We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

Part Time Patient Registration Representative

What you’ll do:

• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency

• Provide