Part Time As Needed Customer Service Representative Patient Registration

RCM Holdco; Waco (TX); On-site; USD 19,000 - 30,000; Part time

Job summary

R1 is seeking a Part-time Patient Registration Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care in a hospital setting. You will register patients across multiple systems, answer calls, collect information, and help patients navigate insurance and costs with empathy.

The role emphasizes teamwork with nurses and doctors, on-call flexibility, and on-the-job training to grow within healthcare operations and patient access.

Qualifications

• High School Diploma or GED required.
• Exceptional customer service experience.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• No healthcare background? No problem. We'll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Education

High School Diploma or GED

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work.

We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

Location:

Ascension Providence Health Center

Schedule:

Part-time PRN (as needed), minimum 48 hours a month, 24 hours on call

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service ? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative - Patient Registration you will be the first point of contact for patients , ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration - it's a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You'll Do:

Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently

Answer phones and gather accurate patient information quickly in a fast-paced environment

Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion

Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable

Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We'll train you every step of the way-and this role is a fantastic launchpad for a growing healthcare career.

What We're Looking For:

Exceptional customer service experience, communication and interpersonal skills

Strong composure and professionalism in a fast-paced environment

Ability to multitask and prioritize quickly with high attention to detail

Comfortable with shifting priorities based on patient needs

Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

High School Diploma or GED

Ability to pass background check, drug test, and meet vaccination requirements

What You'll Gain:

Experience in healthcare administration & patient access

Exposure to revenue cycle, insurance processes, and hospital operations

Opportunity for growth within R1

A team environment focused on innovation, collaboration, and patient experience

Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job:

Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring : You'll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment : We're invested in your professional journey. You'll be surrounded by teammates who have your back and leaders who want to see you succeed.

Part Time Patient Registration Representative

Shift Hours:

PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

What you'll do:

Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy an